Overview
Customer Delivery Lead (CDL) role at Nokia. In Nokia Cloud and Network Services (CNS) we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team推动 limits from impossible to possible.
We are seeking a CDL in the CNS Market Services Team who will be responsible for management of program portfolios, customer relationships (including executive level), financial oversight, upselling and team development for customers in the Netherlands and UK, mainly related to the transition of core network infrastructure to cloud-native systems and evolution to autonomous networks.
Responsibilities
* Program Ownership on the Customers Team under the CDL’s responsibility.
* Lead program and project business execution, ensuring financial and operational success.
* Maintain project / program information in related tools and repositories with required quality and in line with policies.
* Customer Relationship Management:
act as a key point of contact for customers, fostering relationships with executive-level stakeholders to drive alignment and satisfaction.
* Financial & Contract Management:
oversee revenue, manage costs within contractual baselines, and identify opportunities to strengthen offers / contracts;
anticipate risks and opportunities and create mitigation plans.
* Upsell & Business Development:
identify new opportunities within existing portfolios to drive growth;
shape contracts / offers and account strategy to strengthen business and customer relations.
* Team Development:
mentor functional team members (no direct reports), esp. Project Managers, ensuring application of Project Management Methodology and alignment with program goals.
* Adhere to CNS PM Methodology (processes, tools and practices) and monitor key performance indicators.
Key Skills And Experience
* Extensive recent experience (7-10 years) managing complex transformation programs in telecom and / or IT, cloud, especially in 4G Core and / or 5G Core, foreign Cloud as a Service (fCaaS), and evolution to autonomous networks;
annual revenue around €10 million.
* Experience with customers and partners, including executive-level engagement;
mentoring PMs.
* Knowledge of managing performance KPIs and forecasts, and impact of changes on scope, cost, schedule, risk / opportunities.
* Experience in sales phase with assessment of materials and engagement with delivery units to ensure enabled delivery.
* Excellent interpersonal communication and cross-cultural awareness;
stress tolerance;
fluency in English (spoken and written).
* PM certification (e.G., PMI / PMP).
* EU citizenship, travel readiness;
availability to travel in Europe (~20%).
About Us
Come create the technology that helps the world act together. Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. We aim to build a more productive, sustainable and inclusive world. We foster an inclusive culture where new ideas are welcomed, risks are taken, and authentic selves are valued.
What we offer
Nokia offers continuous learning opportunities, well-being programs, support for employee resource groups, mentoring, and diverse teams with an inclusive culture where people thrive and are empowered.
Equal Opportunity
Nokia is committed to inclusion and is an equal opportunity employer. We provide a culture of inclusion and make employment decisions without regard to race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
About The Team
Nokia’s growth engine creates value for service providers and enterprises by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors pushes the limits from impossible to possible.
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