On-site | Barcelona, Catalonia, Spain | MM_CS | Full time | French
Description
Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.
At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.
Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a Customer Service Representative with French.
Responsibilities
1. Engage in superior customer service by making information readily available
2. Demonstrate products and services as deemed necessary by clients and management
3. Make product knowledge readily available to self and other sales people through various resources
4. Finds ways to sell products in the face of a down market
5. Research client base to find new types of customers and sells to them accordingly
6. Create a plan for gaining customers and then retaining them based on warranties or guarantees
7. Analyze and creates a plan for engaging the target market
8. Make product appeal to the target market
9. Train other sales people in the art of selling
10. Demonstrate superior time management skills and meets sales deadlines
Requirements
Key Competencies
11. Attention to detail
12. Ability to gain immediate credibility and trust
13. Exceptional communication skills
14. PC and system literate
Candidate Profile
15. Confident and enthusiastic.The ability to work well as part of a team as well as independentlyNative French speaker and advanced level of EnglishFirst class written, verbal and interpersonal skillsWell organized, reliable and thorough
Benefits
16. 38,5h/week, from Monday to Friday, from 8.30 to 18.00
17. Salary: 18.953,85€ gross/year + 1.800€ gross/year in performance bonuses
18. Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).
19. Excellent work environment, great colleagues, social arrangements and personal development
20. International business casual environment
21. Full time role - Monday to Friday
22. Temporary Contract
23. Competitive Benefits package!