Job Description
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Serve as single point of contact and proactive uptime advisor for fleets for Service, offering a full range of parts and service products to meet customer needs. Fully manage both day‐to‐day and long‐term customer relationship for Service, in partnership with Vehicle Sales KAM. Engage Ford and dealer stakeholders to ensure customer satisfaction, service loyalty and retention.
Responsibilities
Customer Relationship Management
Act as the single point of contact for all service topics
Build strong customer relationships and provide tailored solutions
Co‐develop account plans with Vehicle Sales KAMs
Hold regular check‐ins to address issues and spot new opportunities
Proactively manage aftersales communication (FSAs, VOR, etc.)
Business Development
Identify and secure new service opportunities
Share upcoming campaigns and insights to support customer growth
Coach, onboard, and guide customers on our service proposition
Collaborate with Vehicle Sales on tender responses
Case Resolution
Drive case handling with CRC and advocate for customers in FordLiive
Quality & Feedback
Gather and share feedback to improve products and services
Reporting & Performance
Deliver clear account reports and track service loyalty & uptime
Qualifications
What You Bring
Relationship & Sales Skills
Strong rapport‐builder, trusted partner for key stakeholders
Great collaborator across teams;
confident negotiator
Quick to understand fleet needs and prioritize in real time
Industry & Technical Knowledge
Solid understanding of automotive service/parts;
technical background isa plus
Process & Commercial Acumen
Able to navigate internal workflows and familiar with tender processes
Tech Skills
CRM savvy (ideally Salesforce), plus solid MS Office and strong English
Background
Degree in xqysrnh Business or Technical field and strong relevant experience
The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability
This position is based in Madrid, and it is expected the successful candidate will be able to attend the office for typically 4 days a week and remain flexible on the days they are required to attend the office according to business requirements.