Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services, with over 20 years of experience in applying technology to marketing and providing a unique customer relationship focus on innovation. The company is seeking a Technical Lead.
MAIN TASKS :
* Support sales and functional teams in assigned accounts with technical knowledge: solution design, estimation, and assumptions.
* Assist the Project Manager / Delivery Manager in technical leadership, offering comprehensive platform knowledge and identifying optimal solutions to meet project requirements.
* Detect and notify risks related to project/client profitability.
* Ensure smooth project progress concerning scope, schedule, and costs, alerting on deviations.
* Achieve technical objectives and ensure compliance with Omega's quality standards.
* Supervise effort estimations during testing phases.
* Collaborate in project demos and deliver technical documentation.
* Participate in team development and training, providing technical guidance.
* Identify technical Up & Cross Selling opportunities and methodological improvements.
* Contribute to Omega's community of practice with thought leadership and mentoring.
REQUIRED EXPERIENCE :
* At least 3 years of experience in the full lifecycle of Salesforce.com implementations.
* Experience as a Salesforce.com developer.
* Knowledge of modules: Sales Cloud, Service Cloud, Marketing Cloud.
* Experience with agile methodologies.
* Proficiency in English.
WHAT WE OFFER
* Permanent contract.
* Flexible schedule and home office options.
* Certifications plan to enhance skills.
* Health insurance and flexible benefits.
* Opportunities for professional growth and development.
About us
Omega CRM, a Merkle company, is a global digital firm specializing in enhancing the Business Experience (BX) through customer-centric solutions, technology, data, and AI.
Part of the dentsu group, we are the largest Customer Experience Management agency in Spain, with over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications. We serve key industries including retail, healthcare, pharma, real estate, education, and non-profit, delivering omnichannel customer experiences.
Client satisfaction is paramount (rating: 4.9/5), and we have received awards like Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
We believe in growth through people, guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.
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