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About This Opportunity
We're hiring two Operation Unit managers to ensure excellent management and leadership in our Operations and Support Units.
The role is critical in securing our best-in-class Operations and Support services into our Cognitive SW 1.0 Production Systems.
You will report to the Head of CSE CSW 1.0 & SON and be part of the CSW1.0 & SON leadership team, ensuring high customer satisfaction through outstanding quality of service of our applications.
As a line manager, you will coach, challenge existing processes, and develop individuals and teams to foster continuous improvement. You will inspire, supervise, and manage the team, acting as a liaison between employees and higher management. Your expertise in management, operations, and support will be essential to lead your team to success and promote our company's values, ethics, and culture to ensure outstanding team performance.
What you will do :
* Manage contracts and financial aspects of service delivery, ensuring compliance with contractual obligations.
* Oversee budget allocation and financial performance for deployment and production units and operations.
* Identify cost-saving opportunities and optimize resource allocation while maintaining service quality.
* Lead deployment and support teams to ensure smooth execution of projects from pre-sales to go-live.
* Support pre-sales, integration services, and production system operations.
* Collaborate with the C-SW 1.0 Operations Owner to handle customer interactions and improve service quality.
* Work with cross-functional teams to ensure smooth operations & support, and improve software quality in close collaboration with design teams.
* Contribute actively to the success of the entire CSW product portfolio.
* Develop individuals and teams.
You will bring :
* A bachelor's degree in computer science, engineering, or a related field.
* Experience in running Operations and Support organizations, with a good contact network in MAs / CUs.
* Domain experience in automation in software development for operations.
* Experience with Agile and DevOps methodologies.
* Strong leadership and people management skills.
* Experience managing resources and budgets for a service delivery unit or similar.
* Ability to work under pressure, manage multiple complex projects, and drive results.
* Excellent communication skills in verbal and written English.
Additional Information
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
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