**ESSENTIAL REQUIREMENTS:**
+ Knowledge/Expertise in:
+ Monitoring, controlling, and supporting service delivery, ensuring systems, methodologies, and procedures are in place and followed.
+ Understanding and experience in general Workplace and Service Desk services.
+ Technical background,
+ Proficiency in managing ITSM tools, preferably ServiceNow, is a key requirement of the position.
+ Creating reports within ServiceNow is part of the responsibilities.
+ Mastery of ITIL processes-including incident, request, change, problem, and capacity management-is imperative.
+ Experience in Global Services coordinating teams in different countries.
+ Taking ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders, and post-incident review.
+ Excellent communication skills with the ability to explain complex technical issues to a non-technical audience.
+ English proficiency level of B2/C1.
**DESIRABLE REQUIREMENTS:**
+ Proactivity
+ Teamwork
+ Used to reporting work done
+ Ability to produce documents and reports
+ Open-mindedness to change
+ Self-taught
**REQUIRED QUALIFICATIONS:**
+ Higher Technician in Computer Systems Management or a degree in Computer Engineering
+ At least 10 years of experience in the IT sector, with at least 5 years performing the same role
+ Official technical certification in ITIL: at least ITIL Foundation
+ Official technical certification AZ-900 or/and MS-900.
**REQUIRED QUALIFICATIONS:**
+ 5 years
**Requisition ID** : 32081