Responsibilities
Crystalia Glass LLC is a U.S.-based manufacturer and provider of premium glass solutions, specializing in custom glass partitions for residential, commercial, and institutional projects. We operate a full-cycle model — from design and manufacturing to sales, delivery, and installation — with production facilities in the United States and Europe.
The U.S. market is our core focus. Crystalia Glass is a stable, scaling business, serving B2C, B2B, and B2G clients across multiple states. We combine strong product quality, competitive pricing, high service standards, and operational efficiency to set a benchmark within our industry.
We are strengthening our commercial function and are looking for a Head of Sales to take full ownership of sales execution, team performance, and revenue growth in a high-volume, inbound-driven environment.
This is a hands‑on leadership role requiring strong operational involvement. The Head of Sales will own sales performance end‑to‑end, including CRM operations, inbound lead management, call quality, analytics, and team development.
CRM & Sales Operations
* Own and optimise CRM and sales operations, including pipeline structure, lead lifecycle, data hygiene, SLAs, and inbound workflows
* Enforce strong CRM discipline across the sales team through training, audits, and corrective actions
* Drive performance through structured reporting and dashboards, continuously identifying and improving funnel efficiency.
Team Leadership & Development
* Lead and develop the sale team - Provide ongoing coaching and mentoring to team members, conducting regular performance reviews and setting goals to ensure they achieve and exceed their targets
* Participate in the recruitment and training of new team members, ensuring they are aligned with company values and priorities
Inbound Lead Management
* Manage a high-volume inbound lead flow, ensuring fast response times, high-quality lead handling, and balanced workload across Sales Reps
* Continuously optimise lead distribution to maximise efficiency, conversion, and team performance
Call Quality & Communication Standards
* Own call quality and communication standards, with calls as the primary channel for US-based clients
* Regularly review calls, coach on objection handling and structure, analyse deal losses, and develop supporting channels such as SMS and email
Performance & Analytics
* Lead the sales function through data and metrics, including conversion rate, close rate, average deal value, speed to lead, and revenue per rep
* Design and execute data-backed initiatives to improve conversion and overall sales performance
Proactivity & Continuous Improvement
* Proactively identify and solve problems, taking full ownership even with limited resources
* Continuously initiate improvements across sales processes, marketing collaboration, tools, and customer engagement with a focus on measurable business impact
Requirements
* 5-7 years of relevant sales experience, with a strong background in sales execution and revenue growth
* At least 2 years of managerial experience, leading and developing sales teams
* Proven experience in sales roles, including hands‑on ownership of targets, pipelines, and performance
* Strong hands‑on experience with CRM systems (HubSpot or similar), including daily operational use, reporting, and pipeline control
* Experience managing inbound sales, preferably in a B2C or high-volume environment
* Experience leading teams of 5+ Sales Reps
* Strong analytical mindset with the ability to make data‑driven decisions
* Experience with call‑based sales models
* Fluent English (working with US‑based clients)
* High level of involvement in day‑to‑day sales operations
Nice‑to‑Have
* Track record of increasing B2C/B2B conversion rates
* Experience with AI tools and structured sales playbooks
* Cross‑functional collaboration experience
* CRM optimisation experience
* Sales process and pipeline improvement expertise
Benefits
* Job Type: Full‑time, Remotely - 8.30 AM - 5 PM EST (NY time zone)
* B2B contract
* Pay: Fixed Salary and bonuses on goals performed
* Joining a highly professional and dynamic team
* Exciting experience working with prestigious clients in the US market
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