Overview
BIKE24 is the one‑stop shop for the fast‑growing community of cycling enthusiasts, promoting green mobility. Founded in 2002, we have evolved from a specialised online retailer in the cycling sector to one of the leading e‑commerce platforms in continental Europe with a focus on the premium segment. We are known not only for our product range, which is unique in terms of depth and breadth, but also for our customer‑friendly service. Whenever our customers have a problem, our service team is always there to help by e‑mail or phone, whether it’s changes in the order, questions about the order status, technical problems or specific product advice – the tasks are varied. With a good portion of creativity, our service department always finds an answer.
Responsibilities
- Expand the market for our Dutch‑speaking customers.
- Act as the first point of contact and problem solver for customers.
- Inform customers via telephone and email about product advice, the order process, invoicing and more.
- Handle claims and find the best possible solutions for products that customers are not satisfied with.
- Use the extensive decision‑making powers assigned to you to bring quick and satisfying solutions for our customers.
- Learn new things every day and become a master of diversity within the team.
Minimum Qualifications
- Very good Dutch speaker – ideally native speaker or C1 level, with excellent communication skills and experience in customer assistance.
- Basic knowledge of bike parts and bike components or a profound interest in the matter.
- Ability to handle incoming customer contacts via telephone, e‑mail or other channels while creating and logging tickets into the system.
- At least a B2 level of English.
- Additional language skills in French, Spanish, Italian and/or German are a plus.
Benefits
- Part of the day has an adaptable schedule.
- Possibility of home office.
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