Club Demonstration Services (CDS) is the leading in-store marketing company for COSTCO, providing product demonstrations, samples, and events to drive sales and brand awareness for food and consumer goods companies within Costco warehouses globally.
The Account Manager is responsible for attracting, growing, managing and implementing sales strategies, activities to support for Costco and vendor event programs. This role requires frequent cross-market coordination, with English as the primary working language. The Account Manager must communicate daily in English & Spanish—both orally and written—with Costco teams, vendors, regional stakeholders, and internal CDS departments.
Working closely with the Sales Manager, the Account Manager oversees event logistics, communicates key program details, and ensures consistent delivery of volume and instructions to support operational excellence. The role requires strong follow-up, accurate documentation, analytical capability, and a commitment to maintaining high-quality vendor and client relationships while driving successful execution of CDS initiatives.
Essential Duties & Responsibilities
Program & Vendor Management
* Sell, develop, and manage event programs for clients selling products inside Costco.
* Monitor program execution, performance, and objectives, and provide recaps/analyses of each event or program.
* Act as the primary point of contact for vendors for event planning, execution, and marketing support.
* Develop marketing strategies tailored to vendor needs.
* Deliver vendor and Costco status updates, including budget performance, reporting, and issue resolution.
* Analyze demo results to extract insights and propose marketing plans and demo ideas to Costco and vendors.
* Support training implementation on product knowledge for individual programs.
* Cultivate and strengthen vendor relationships through meetings, reporting, financial management, and proactive communication.
Event Scheduling, Logistics & Operations
* Oversee day-to-day event logistics, including scheduling management, creation of DPIS (Demo Product Information Sheet) instructions, and communication of all event details.
* Ensure all DPIS instructions adhere to food safety requirements for in-warehouse execution.
* Ensure scheduling accuracy and timely communication of program details.
* Collaborate with Field Operations to confirm execution readiness and troubleshoot event-day issues.
* Provide timely, professional support to vendors, internal stakeholders, and Costco contacts.
* Manage Costco Buyer/AB and ICS relationships, aligning on shared goals and program opportunities.
Reporting, Administration & Financial Follow-up
* Maintain accurate documentation, reports, and internal records for all assigned programs, and flag any concerns related to financial health.
* Follow up closely on:
* Accounts payable and invoicing
* Demo volume tracking, data entry, and analysis within internal systems
* Market-level sales strategy development and identification of regional synergies
* Implementation of global standard processes
Qualifications
* Bachelor's degree or equivalent experience (Diplomatura / Licenciatura) in business, economics, marketing or related fields.
* Minimum 5 year of experience in a comercial/sales or account management client-facing or customer service position preferably in the retail sector.
Skills, Knowledge & Abilities
* Fluency in Spanish and English at a C2 level is mandatory, as English is the primary working language (oral & written) for this role.
* French is considered a plus.
* Strong team player with excellent communication and collaboration skills across Costco, vendors, and internal stakeholders.
* Highly organized and able to prioritize effectively (urgent vs. important).
* Proactive, commercially driven, and detail-oriented, with the ability to succeed in a fast-paced environment.
* Commitment to maintaining high levels of service and quality.
* Intermediate–advanced knowledge of MS Office (Word, Excel, PowerPoint); weekly work with pivot tables required.