Institut Marquès is part of a leading European group in reproductive medicine.
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Our goal is to provide each patient with personalized treatment based on scientific excellence, technological innovation, and a caring, human-centered approach.
To expand our team, we are looking for an Operations Director with solid experience in clinical leadership, management, and clinic operations for our Barcelona clinic.
Key Responsibilities
* Clinic Leadership & Management
o Lead all aspects of clinic operations, ensuring alignment with regional goals and standards.
o Foster a culture of excellence, empathy, and accountability across all departments.
o Serve as the primary point of contact for the clinic's leadership team, including:
+ Medical Director
+ Laboratory Director
+ Nurse Manager / Team Leader
+ Patient Experience Manager / Team Leader
o Experienced in managing transitions (e.g., acquisitions, rebranding).
o Skilled in managing cross-functional teams and aligning diverse stakeholders (local teams, central functions).
o Drive a results-oriented culture, setting clear goals and holding teams accountable for achieving clinical, operational, and financial target.
* Patient & Employee Experience
o Champion a patient-first culture, ensuring every patient receives compassionate, timely, and high-quality care.
o Promote a positive, inclusive, and high-performing work environment.
o Address and resolve patient or staff concerns promptly and effectively.
* Operational Excellence
o Oversee daily clinic operations, including scheduling, resource planning, and service delivery.
o Ensure compliance with clinical, laboratory, and regulatory standards.
o Monitor and improve key performance indicators such as patient conversion, time to treatment, and satisfaction scores.
o Comfortable using dashboards and KPIs to inform decisions.
* Growth & Performance
o Drive clinic growth through operational efficiency, local marketing support, and community engagement.
o Collaborate with the Regional General Manager and central teams to implement strategic initiatives.
o Support financial performance through effective cost management and revenue optimization.
o Ability to translate company strategy into clinic-level action plans.
o Understands key drivers of profitability and growth (e.g., margin management, treatment mix, etc.).
Key Performance Indicators (KPIs)
* Patient satisfaction and Net Promoter Score (NPS)
* Employee engagement and retention
* Clinical capacity and productivity
* IC conversion – right mix and volumes
* Conversion rates and time to treatment
* Clinic revenue and growth targets and EBITDA
* Operational efficiency and compliance metrics
Qualifications & Experience
* Proven experience in healthcare operations or clinic management, ideally in fertility or specialty care.
* Strong leadership and team-building skills.
* Excellent communication and problem-solving abilities.
* Ability to manage multiple priorities in a fast-paced, patient-focused environment.
* Bachelor's degree required; healthcare or business-related field preferred.
* Commercially savvy, with experience in revenue growth, business development, or managing P&L.
Incentives
* Performance-based incentives tied to patient experience, clinic outcomes, and growth.
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