We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories around the world.Job DescriptionPRIMARY RESPONSIBILITIES- Implement a TFS Contract Management Policy- Manage compliance to Contractual, Financial, Legal and other Requirements of all TFS contracts- Management and supervision of TFS Global Quality System (GQS) to retain the TFS Global ISO 9001:
2015, ISO 17020:
2012 and ISO 17065:
2012 + TIC Council CBCA Code of Practice certificate and/or any other global/regional accreditation/certification as applicable- Identification of any potential synergy with other SBU’s of C&P, in any of the specific areas described under Specific Responsbilities.- Participates in the development and implementation of TFS business strategy- Participates in the preparation of TFS Tenders for ongoing or new contractsSPECIFIC RESPONSIBILITIESContract Management- Manages Government client’ performance requirements and client satisfaction measurement- Responsible for identification of the contractual financial, legal and performance requirements (including amongst others Principal’s audits to SGS offices, payment of royalties, timeliness performance….Etc)- Monitoring Contractual requirements regarding audits, missions or equipments- Responsible of communicating to VP identified contractual obligations to be operated by network (affiliates, liaision office ..) and ensure compliance.- Responsible for the measurement of contractual requirements- Responsible to maintain the contracts database (subcontractors, consultants, clients…etc)- Keep informed VP and other concerned team members of upcoming contract’s expiration.- Liaise with Treasury to ensure adequate preparation of financial guarantees linked to each respective contracts as appropriate- Informs VP about any non compliant contractual requirements and request corrective actions.- Business intelligence monitoring on any potential new lead.Tenders Preparation- Participates actively on tenders preparation- Updates and Maintains tenders databaseQuality Management System- Lead the Global Standardization Team.- Ensure the overall implementation and maintenance of the Quality System across the network in coordination with relevant parties (TFS country Managers, TFS local Standardization coordinators).- Ensure that all documentation for Service execution and Quality Management System is up to date (Quality Policy, Manual & Procedures, Contract Instructions, Business rules, checklists, process flows, job descriptions…);
- Plan and follow up execution of internal quality audits;
- Plan, execute and chair Global quality meeting (at least once a year);
- Plan, execute, compileand present the Impartiality Mechanism (at least once a year)- Provide support to the network on quality related matters.- Certification to / Renewal of ISO 9001 certification, ISO 17020, ISO 17065 and/or any other global accreditation/certification of all key TFS offices;
- Ensure compliance of the Quality Assurance Audit ProgramLiaison with certification/Accreditation bodies- Coordination for the execution of ISO and TIC Council audits (use of resources, site selection…);
- Monitoring & optimization of audit costs;
- In collaboration with the Global Standardization Team, Support offices for preparing external audits and assessments (ISO & TIC Council) as appropriate;
- Review and validation of external audit reports and follow up of corrective actions;
- Preparation of HO for renewal (re-certification) audits (ISO and TIC Council).Performance monitoring and reporting- Review the consolidation of global KPIs statistics and quality highlights;
- Review and approval ofreports prepared by the Global Standardization Coordinators on a monthly basis;
- Follow up of corrective actions implementation in cooperation with Global Standardization Coordinators (GSC);
- Identifies Key Performance Indicators related to contractual requirements included in any TFS contract- Provide monthly reports to Business VP on achievement of objectives.TFS Global Operational Assessments- Scheduling and execution of global operational assessments (when applicable)- Participation to Global / Regional Cross-Border assessments (when applicable)Training- Identify relevant quality and operations-related training needs;
- Provision of training on Quality Management Systems implementation to key offices;
- Identification of any potential synergy with other SBU’s of C&P, in any of the specific areas described aboveQualificationsEducational / Professional qualifications & Experience- University degree in business administration, management or trade related topics- 10 years experience in multinational company- Supervisory or management experience of staff- Qualification in Quality Management or related field- Experience as auditor or successful completion of Lead Auditor course.Required Skills/Competencies- Proven experience in ISO 9001, ISO 17020 and ISO 17065 Standards- Familiar with Quality Management Systems;
- Familiar with TIC industry activities- Good communication skills;
- Ability to work with people of different cultural background;
- Fluent in English;
any other languages are an advantage;
- Applies judgment and acts according to the SGS standards of ethics and integrityAdditional InformationAll your information will be kept confidential according to EEO guidelines.