This job is with Soho House, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
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Soho Farmhouse Ibiza
Set in a working olive grove, Soho Farmhouse Ibiza brings all the things we love about Soho Farmhouse in Oxfordshire to members living and visiting the White Island including bedrooms, an outdoor pool, a holistic wellness experience with a gym, yoga deck and treatment rooms and an organic kitchen garden restaurant and bar.
The Role…
We are seeking an experienced
Bellboy/driver
to join our team at
Soho Farmhouse Ibiza. As a
Bellboy/driver
you will be responsible for providing friendly and efficient service to guests by assisting with luggage handling, escorting guests to their rooms, and offering basic information about the hotel’s facilities and services. The role aims to ensure a pleasant welcome experience while maintaining a professional, courteous, and service oriented attitude at all times.
Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly.
Welcome guests upon arrival, providing friendly and professional service.
Escort guests to their rooms and briefly explain the hotel facilities and services.
Handle and transport guests’ luggage upon arrival and departure.
Drive the buggy car to transport guests and luggage within the property, following safety regulations.
Assist in checking and controlling minibars upon guest departure, according to hotel procedures.
Drive guests upon request using the hotel’s official vehicles.
Support the collection and transportation of room service trays and trolleys when required.
Carry out regular rounds around the property to ensure order and cleanliness in common areas.
Ensure that the play area and other common spaces are tidy and well maintained.
Report incidents, lost and found items, or any irregular situations to the corresponding supervisor.
Collaborate with other departments to ensure a satisfactory guest experience.
Comply with the hotel’s safety standards, grooming policies, and customer service guidelines.
Knows the type of rooms available as well as their location and layout
To be aware of all front office procedures
Willing to undertake any reasonable request made by management in any other areas of the house
Build a positive relationships with members and guest.
Communicate and red flag any feedback to the management team.
Influence a fun and positive atmosphere by being approachable and professional.
Well versed on standard operating procedures, menus, amenities...
What we are looking for in a Bellboy/driver?..
A successful bellboy/driver for Soho Farmhouse Ibiza will ideally have up to 1 year experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
Strong attention to details
Excellent customer service
Organised and reliable
Ability to handle feedback to achieve member satisfaction
Ability to multitask and work in a fast-paced environment
Ability to understand and follow written and verbal instructions
Excellent interpersonal, communication and problem solving skill
Team player who communicates well with all colleagues
Punctual, reliable and trustworthy
Sense of urgency
Yes, yes, yes mentality
Have a genuine passion for hospitality
Flexible and available to working both opening and closing shifts when required
Fluent in English & Spanish (other languages are highly valued)
Physical Requirements:
Must be able to seize, grasp, turn and hold objects by hand
Able to work on your feet for at least 8 hours
Occasionally kneel, bend, crouch and climb as required
Benefits..
Soho House offers competitive compensation packages for our bellboy/drive that feature global benefits and perks. We offer training to develop the technical and managerial skills necessary to grow your career.
Nutritious meals whilst on shift
Continuous training to develop yourself personally and professionally
Who We Are..
We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact. xsgfvud .
We’d love you to come on board as our next Bellboy/driver!