Position : Aftersales Manager
Job Requirements :
Over 8 years of aftersales experience in the HVAC industry, particularly in RAC and LCAC product lines.
Strong knowledge of HVAC products and end-to-end aftersales operations.
Well-established network and solid relationships with nationwide service providers and repair networks .
Job Scope :
Build and manage the local service network.
Define and implement aftersales service policies and standards, covering warranty, spare parts efficiency, customer satisfaction, time-to-deliver, and time-to-repair, etc.
Collaborate with other departments to ensure a smooth customer experience.
About AUX(auxair.com)
At AUX, we are committed to creating an intelligent living environment through innovative technology and cultivating great talents by empowering our team to thrive and grow.
Founded in 1986, AUX Group spans household appliances, electric power equipment, healthcare, real estate, and investments.
In 2023, the group's revenue reached $12 billion, with total assets of $10 billion and over 30,000 employees.