Salesforce crm analyst/developer

PstrongCompany Overview /strong /ppITW Automotive is a leading multinational automotive supplier operating through a decentralized, division-driven model. We have successfully implemented Salesforce-based CRM solutions across Europe, North America, and Asia. As adoption continues to grow, the focus is on strongstrengthening core CRM capabilities, enhancing sales processes and enabling divisions with scalable solutions /strong. /ppWe are seeking a talented and motivated strongSalesforce CRM Analyst/Developer /strong to support divisional needs, contribute to solution enhancements, and ensure the platform delivers tangible business value. /ppbr/ppstrongPosition Overview /strong /ppThe Salesforce CRM Analyst will be responsible for strongsupporting the evolution and deployment of Salesforce solutions /strong across divisions with a primary focus on Europe. /ppThe role combines: /pullistrongBusiness analysis and process understanding /strong /lilistrongSolution design and configuration /strong /lilistrongHands-on Salesforce development /strong /li /ulpYou will work closely with the strongGlobal CRM Lead and CRM Tea /strong, contributing to improvements and implementations while respecting ITW’s decentralized operating model. /ppThe ideal candidate combines strongstrong Salesforce expertise, business process acumen, and a transformation mindset /strong, with the ability to translate business needs into practical and sustainable solutions. /ppbr/ppstrongKey Responsibilities /strong /ppbr/ppstrongProject Support Enhancements /strong /pulliContribute to CRM projects and rollouts at divisional level. /liliSupport requirements gathering and solution design workshops. /lilistrongDeliver enhancements such as: /strong /liliemProcess automation /em /liliemUX improvements /em /liliemBetter reporting and dashboard /ems /liliWork in Agile frameworks, managing user stories, backlog, and sprint deliverables. /li /ulpbr/ppstrongDivisional CRM Support Continuous Improvement /strong /pulliSupport Salesforce usage across divisions, primarily in Europe. /liliAnalyze business needs and translate them into practical, scalable CRM solutions. /liliIdentify opportunities to improve sales processes, data quality, and user experience. /liliEnsure solutions remain aligned with core templates and best practices, while allowing divisional flexibility. /li /ulpbr/ppstrongSalesforce Configuration Development /strong /pullistrongDesign and implement solutions using a mix of: /strong /liliemDeclarative tools (Flows, approval processes, layouts) /em /liliemProgrammatic development (Apex, LWC) /em /lilistrongDevelop and maintain: /strong /liliemApex classes, triggers, batch jobs /em /liliemAura and Lightning Web Components (LWC) /em /liliBalance configuration vs custom development for simplicity and maintainability. /liliTroubleshoot and resolve technical issues and bugs. /li /ulpbr/ppstrongPlatform Operations (Europe Scope) /strong /pullistrongSupport day-to-day Salesforce operations: /strong /liliemUser setup, permissions, roles /em /liliemData management and imports /em /liliemIssue resolution and system monitoring /em /liliEnsure platform stability, performance, and data consistency. /lilistrongCollaborate with Data Stewards on: /strong /liliem Data quality /em /liliem Deduplication /em /liliem Data governance practices /em /li /ulpbr/ppstrongPosition Requirements /strong /ppbr/ppstrongGeneral /strong /pulliStrong analytical and structured mindset. /liliBusiness-oriented approach with the ability to understand sales processes. /liliAbility to combine strategic thinking with hands-on execution. /liliExcellent English communication skills /li /ulpbr/ppstrongEducation Experience /strong /pulliBachelor’s or Master’s degree in a relevant field. /liliProgramming background (e.g., Java or similar). /liliMinimum 5+ years experience in Salesforce CRM roles. /liliExperience working with business stakeholders in operational environments. /li /ulpbr/ppstrongTechnical Skills /strong /pulliStrong experience with Salesforce Sales Cloud. /liliSalesforce certifications (Administrator + Platform Developer I/II preferred). /liliAdvanced Salesforce administration and configuration skills. /lilistrongProven hands-on development experience: /strong /liliemApex /em /liliemAura/Lightning Web Components /em /lilistrongStrong knowledge of: /strong /liliemSalesforce data model /em /liliemSOQL/SOSL /em /liliemSecurity model (profiles, roles, permission sets) /em /liliExperience with integrations (APIs, SAP/ERP systems). /liliExperience with DevOps tools (e.g., Copado, Gearset, Azure DevOps). /liliStrong troubleshooting and debugging skills. /li /ulpbr/ppstrongPreferred Skills (Nice to Have) /strong /pulliExperience using AI-assisted tools to support business analysis, development, testing, and documentation. /liliExperience with Power BI, data analytics, and data visualization. /li /ulpbr/ppstrongLocation: Spain. Candidates must be based in Spain, preferably Barcelona metropolitan area or within reasonable commuting distance. /strong /p