**Job Announcement: General Manager - Sevilla center**
Are you ready to take the helm of a thrilling leisure destination that utilizes the power of virtual reality (VR)? After a successful launch in France (Paris, Lyon, Bordeaux), UK (London) and the US (Atlanta, New-York) of the most incredible immersive experience of the moment, Eclipso is now expanding in Spain with a first 900sqm flagship in Sevilla.
Our state-of-the-art centers allow families and groups of friends to travel through time and space using VR, discovering places and stories that have shaped our civilizations. Our flagship experience is an immersive adventure that takes you 3,800 meters below the ocean’s surface to explore the wreck of the Titanic. The magic of technology will then transport you back to 1912, where you can experience the voyage and discover the lives of its passengers. An emotional journey into the heart of this legendary cruise.
Join our team as General Manager of our new Sevilla center and lead the charge in providing extraordinary entertainment experiences for our valued customers.
With VR technology revolutionizing the leisure industry, this is an exceptional opportunity to shape the future of immersive entertainment.
**Job Summary**:
As the General Manager, you will have the exciting responsibility of launching from scratch and overseeing the operations of our VR leisure center in Sevilla. By providing exceptional customer experiences and optimizing operational efficiency, you will play a pivotal role in delivering unforgettable moments of joy and excitement to our visitors.
**Responsibilities**:
1. Facility Setup and Readiness:
- Oversee the setup and preparation of the physical space for our first ES center located in Sevilla.
- Ensure that all equipment, displays, and facilities are properly installed and operational.
- Conduct thorough testing of virtual reality experiences to ensure optimal performance and user satisfaction.
- Coordinate with maintenance and technical teams to address any issues or improvements before the launch.
2. Team Creation and Management:
- Recruit, train, and lead a passionate and customer-focused team (5 employees).
- Provide ongoing coaching and development opportunities to enhance the team's skills and performance.
- Foster a positive and motivating work environment that encourages teamwork and creativity.
- Conduct regular team meetings to communicate goals, share updates, and promote a culture of continuous improvement.
3. Operational Leadership:
- Develop and implement strategies to ensure smooth operations and optimize the customer journey.
- Manage day-to-day operations, including scheduling, staffing, resource allocation and stock monitoring.
- Maintain the highest standards of cleanliness, safety, and equipment functionality throughout the center.
- Collaborate with maintenance teams to promptly address any technical issues or repairs.
4. Customer Experience Enhancement:
- Continuously evaluate and enhance the customer journey to create exceptional experiences.
- Ensure efficient and friendly customer service at all touchpoints, from check-in to departure.
- Collect and analyze customer feedback to identify areas for improvement and implement necessary changes.
- Collaborate with marketing teams to develop and execute promotional activities and events.
5. Performance Analysis and Reporting:
- Monitor key performance indicators to assess the center's performance, identify growth opportunities and new revenue streams.
- Prepare regular reports on operational metrics, customer satisfaction, and financial performance.
- Analyze data to generate actionable insights for decision-making and performance improvement.
- Collaborate with HQ team to develop strategies based on performance analysis.
**Job information**:
- Job type: Full-time
- Job location: Sevilla (Avenida de Kansas City)
- Salary: fixed + performance bonus
- Working hours: weekend - daytime work
- Start date: from mid march 2025
**Perks of the job**:
- Develop your skills in a sector of the future: leisure
- Training to understand the world of virtual reality and the job of a point-of-sale manager in the leisure sector
- Stimulating fixed and variable salary package
- Join an international group with numerous opportunities
**Group Description**
ECLIPSO stands as the pioneering worldwide permanent Virtual Reality Entertainment Venue. Our aim is to facilitate access to culture, travel, and art through Virtual Reality. We offer unparalleled experiences to families, groups of friends, and small to large companies for their team-building and B2B events, exclusively showcasing state-of-the-art VR content.
**Job Types**: Full-time, Permanent
Application Question(s):
- This job requires a professional level of English to communicate with headquarter based in France. ARe you fluent in english?
**Experience**:
- Team management: 3 years (required)
Work Location: In person
Expected Start Date: 15/03/2025