Data Center Manager, Data Center Operations
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain, and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
You will be a proven manager with experience managing teams of high performers. You will have the ability to refine and develop processes to optimize operational excellence in every area of your role. You will be able to drive performance levels to achieve the pace at which we build and operate Data Centers in India for Amazon Data Services India Private Limited (ADSIPL). You will have previous experience in Data Centers, either building or managing (or both) along with exposure to developing great relationships with both internal teams and external vendors. You will also have a passion for technology along with a desire to be the best at your job every day.
Key Job Responsibilities
* Managing and developing teams of engineers, providing both technical and leadership expertise and ensuring highest levels of performance.
* Maintaining existing co‑located and in‑house Data Centers.
* Helping build and bring online new Data Centers.
* Constantly improving all our processes and procedures.
* Assisting & managing relationships with external vendors & contractors.
* Liaising with internal teams & management groups.
* Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centers.
* Creating and maintaining metrics on all aspects of our Data Centers and utilizing those metrics to drive positive changes.
* Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc.
People Management
* Managed a team of at least 5 individuals over a period of at least 3 years.
* Demonstrated improvement of team performance and displayed skills in creating or growing a team.
* Experience managing both high & low performing employees and conflict management.
Incident Management
* Experience dealing with high severity situations, understanding the wider blast implications of any issue/outage and potential consequences of differing outcome scenarios.
* Experience in change management & fault management.
Vendor Management
* Experience dealing with external vendors, contractors & security companies.
* Proven ability to manage incidents of problem & conflict management when dealing with vendors.
Process Improvement
* Demonstrated ability to take both a good working process & a bad process and improve.
* Experience in processes mapping, implementing remediation steps and how this affected the overall business.
* Experience in Kaizen/Lean/Six Sigma is preferable.
Health & Safety
* Health & Safety should be at the forefront of every manager's mind.
* Manager should positively influence the Safety culture of the Data Center organization.
About the team
Diverse Experiences: Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS: Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance: We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
Inclusive Team Culture: AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.
Basic Qualifications
* Experience that includes strong analytical skills, attention to detail, and effective communication abilities.
* 4+ years of data center engineering or operations experience.
* 3+ years of managing IT technical teams with significant personnel management experience and examples of developing engineers and building successful teams.
Preferred Qualifications
* Bachelor’s degree or above in engineering or equivalent STEM (Science, Technology, Engineering and Mathematics) field, or 4+ years of network and operating system support experience.
* 1+ years of Agile methods and processes experience.
* Experience in capacity planning, operations planning, business analysis or similar.
* Knowledge of Lean, Kaizen, Six Sigma concepts.
* Experience implementing change management successfully transitioning programs into large‑scale operations.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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