Omega CRM Consulting is looking for an AI & Automation Business Analyst that would like to collaborate with one of the top global pharmaceutical companies.
The AI & Automation Business Analyst supports the identification, qualification, design, and delivery of AI and automation initiatives in Human Pharma Services. The service focuses on business analysis, process improvement, stakeholder alignment, and practical understanding of digital solutions
.This service connects business teams, champions, the delivery squad, and IT partners, ensuring that use cases are well-defined, feasible, and ready for implementation. It also strengthens internal ways of working and supports the structured growth of the squad and the AI & Automation Champions Community
.
Business Analysis for AI & Automation Responsibiliti
es
• Identify and structure AI and automation opportunities with stakeholde
rs.• Translate needs into clear requirements, user stories, and process documentati
on.• Support qualification and prioritization based on value, feasibility, and scalabili
ty.• Clarify ambiguous requests and turn ideas into actionable use cas
es.Process Discovery & Optimization Responsibilit
ies• Analyse workflows, pain points, and dependenci
es.• Define “as-is” and “to-be” processes, ensuring simplification before automati
on.• Document business rules, exceptions, and operational impac
ts.Internal Ways of Working (Squad, IAS / IAD) Responsibilit
ies• Support definition and improvement of delivery processes across the squ
ad.• Help structure the flow from intake to delivery and suppo
rt.• Clarify roles, responsibilities, and collaboration mode
ls.• Ensure consistent tracking, documentation, and visibility of use cas
es.Delivery Support & Translation Responsibilit
ies• Translate business needs into clear inputs for technical tea
ms.• Support backlog management, user story refinement, and testing preparati
on.• Align scope, risks, dependencies, and data requiremen
ts.• Act as a bridge between business and technical stakeholde
rs.Support to Champions Community Responsibilit
ies• Help shape ideas into structured, valuable opportuniti
es.• Guide feasibility, scalability, and prioritizati
on.• Improve communication and alignment between champions and the squ
ad.• Support adoption by clarifying scope, value, and rollout nee
ds.Documentation, Governance & Adoption Responsibilit
ies• Produce structured documentation (requirements, process maps, testing scenario
s).• Ensure consistent governance and transparen
cy.• Support validation, UAT, and adoption planning (training, communication, readines
s).• Reinforce responsible and scalable use of AI and automati
on.
Required Competen
cies
Business Analysis & Del
ivery• Strong expertise in requirements gathering, process mapping, and stakeholder manage
ment.• Ability to move from ambiguous ideas to structured, delivery-ready in
puts.• Experience in digital, AI, automation, or low-code environm
ents.• Familiarity with Agile methodologies, backlog management, and tools such as
Jira.AI & Automation Understa
nding• Knowledge of AI and automation use cases and their applicabi
lity.• Familiarity with platforms like Power Platform, RPA, or Copilot Studio is a
plus.• Ability to collaborate with technical teams (data, APIs, integrati
ons).• Understanding of governance and regulated environm
ents.Ways of Wo
rking• Structured, proactive, and delivery-oriented min
dset.• Comfortable working in evolving environm
ents.• Strong ownership and ability to drive clarity and align
ment.Soft S
kills• Clear communication across business and technical audie
nces.• Strong stakeholder management and facilita
tion.• Ability to challenge constructively and simplify comple
xity.• Collaborative, pragmatic, and solution-focused appr
oach.
Service P
rofile
We are looking for a practical, hands-on Business Analyst with a strong delivery focus—not a purely theoretical p
rofile.The ideal candida
te can:• Bring structure and clarity to complex or undefined situ
ations.• Improve processes and ways of w
orking.• Work closely with stakeholders and delivery
teams.• Support both operational delivery and long-term scala
* bility.Experience in AI, automation, or digital transformation environments is highly valuable, especially when combined with strong execution skills and a pragmatic m
indset.
What do
* We offerPermanent c
* ontract.Flexible Schedule. We make it easy. Balance your professional and person
* al life.Trainings & Certifications. Improve your skills and get the official certificate from our main p
* artners.Home
* Office.Flexible retribution (public transport ticket, Ticket restaur
* ant, …).Health in
* surance.OMEGA in action. Our commitment to a better society is not just an in
tention.
About usOmega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanc
ed by AI.Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real busines
s impact.With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem
in Spain.We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and A
nalytics.Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project
(Iberia).At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #
Together.