Overview
What makes us Qlik? A Gartner® Magic Quadrant™ Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.
The Partner Support & Enablement Manager Role
Step into a role where you become the driving force behind the enablement of Qlik’s partner ecosystem to be a high-quality extension of the Support organization. As a Partner Support & Enablement Manager, you’ll sit at the intersection of technical expertise and program leadership, shaping how partners deliver high-quality support experiences to customers around the world. This is a hybrid role that blends strategy and program execution. You’ll lead a global Support Enablement program, build strong technical communities, and act as the key connector between partners and internal teams. If you enjoy creating structure from complexity, influencing across teams, and making a tangible impact on customer experience, this role offers exactly that.
What makes this role interesting
This is an opportunity to own and evolve a program that truly matters—one that directly impacts customer satisfaction and how support scales globally.
You’ll Enjoy
* Real ownership and influence: Shape how partner support operates today and continuously improve it for the future.
* Global, cross-functional collaboration: Work closely with teams across Support, Customer Success, Learning, and Partner functions—expanding your visibility and impact.
* A balance of strategy and execution: Lead programs like certifications, audits, and enablement initiatives while staying close to real operational challenges.
* Solving meaningful challenges: Help scale partner-delivered support without compromising on quality, consistency, or accountability.
* Building technical communities: Create spaces where partner engineers stay connected, informed, and continuously improving.
Here’s How You’ll Be Making An Impact
In this role, your work directly improves how customers experience support—by enabling partners to deliver consistently excellent outcomes. You’ll:
* Elevate partner support quality at scale: Run and evolve the Partner Support Program so partners can confidently act as an extension of support.
* Turn data into better experiences: Use insights like case quality, escalation trends, and resolution times to continuously improve performance.
* Empower partner engineers: Design and deliver technical enablement programs that keep partners skilled, informed, and ready for what’s next.
* Strengthen accountability and standards: Lead certifications and audits that ensure partners meet real-world support expectations—not just theoretical benchmarks.
* Resolve complex challenges: Take ownership of high-impact escalations, bringing clarity, coordination, and calm to critical situations.
* Create a connected partner ecosystem: Build thriving technical communities and collaboration channels that drive shared learning and faster problem-solving.
* Close the feedback loop: Translate real support challenges into actionable improvements across enablement, certification, and product feedback.
We’re Looking For a Teammate With
You’re someone who enjoys operating at both a technical and program level—equally comfortable diving into complex issues and stepping back to improve the bigger picture.
* Experience (typically 8+ years) in technical support, partner programs, or technical enablement
* A strong foundation in data analytics or business intelligence, with curiosity to deepen expertise
* Experience running or contributing to certification programs, including tracking and quality validation
* Confidence managing technical escalations in high-pressure environments, with a structured and calm approach
* A track record of building effective enablement programs—workshops, communities, or knowledge-sharing initiatives
* A data-driven mindset, using metrics and trends to guide decisions and improvements
* Clear and adaptable communication skills—able to simplify technical topics and influence diverse audiences
* Strong organizational skills and the ability to collaborate across multiple teams and priorities simultaneously
Location
Barcelona, Spain
More About Qlik And Who We Are
Find out more about ‘Life at Qlik’ on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.
Benefits
* Genuine career progression pathways and mentoring programs.
* Culture of innovation, technology, collaboration, and openness.
* Flexible, diverse, and international work environment.
Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs.
Accessibility and Recruitment
If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta@qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.
Qlik's recruitment team uses AI-enabled tools to help assess and evaluate candidates' qualifications. Any hiring decision will involve a human review, and you will not be subject to decisions based solely on automated means.
Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.
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