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Description
The goal of Amazon Logistics is to build a world class last mile delivery operation. Amazon aims to exceed the expectations of our customers by ensuring that their orders are delivered quickly, accurately, and in the most cost effective way possible.
Central Operations (CO) is a strategic initiative within Amazon Logistics (AMZL) to develop scalable solutions for the increasingly complex last mile delivery network. It focuses on forecasting, route planning, demand scheduling, and last mile delivery. We seek an Operations Manager with a proven track record of operational excellence to lead scalability efforts, develop strong processes and culture, and operate effectively in high ambiguity environments. This role offers opportunities for strategic thinking, innovation, and collaboration across teams to scale Central Operations.
Key job responsibilities
* Lead a team of Managers and Logistics Associates to optimize day-to-day operations and projects for EU CO, focusing on KPIs such as forecast accuracy and process adherence/improvement.
* Drive performance metrics, program scoping, rollout, compliance, and stakeholder engagement.
* Develop best practices and standard work for the network.
* Communicate proactively with various departments, maintain high service levels, and resolve issues impacting business continuity.
* Conduct strategic research into process improvements and make real-time decisions.
* Maintain and report accurate statistics, management reports, and analysis.
Please submit your CV in English.
Basic Qualifications
* Degree qualification or equivalent
* Experience with planning, standard work practices, and performance metrics
* Strong analytical and problem-solving skills
* Flexibility to work various hours including weekends and public holidays
* Intermediate Excel skills
* Experience leading teams
* Effective communication skills in English
* Organizational and time management skills
* Teamwork mentality and ability to build trustful relationships
Preferred Qualifications
Not required but advantageous:
* Advanced or master’s degree
* Experience with Lean, Kaizen, or Six Sigma methodologies
* Experience in supply chain, logistics, or operations
* Data analysis and report creation for leadership
* Knowledge of SQL, MS Office, Tableau, or Python
Amazon values diversity and is an equal opportunity employer. For privacy and accommodation details, please refer to Amazon’s privacy notice and accommodations page.
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