In the ever-fascinating world of technology, integration unlocks limitless possibilities. At WatchPoint, we provide companies first-class integration solutions to empower their digital foundations and fuel business growth. Now, you have the opportunity to be at the forefront of this fascinating world of integration by joining us as an Integration Support Engineer.
Who are we?
Meet WatchPoint, an established leader in the integration market and part of CBX, the largest integration community in Belgium. We provide a Managed Service for integration platforms, specializing in Hybrid Integration Platform (HIP) solutions. Our 24/7 support services cover the full lifecycle, from development to product maintenance.
Our team works remotely from home, or from one of our remote co-working spaces, supporting customers across the Benelux region.
At CBX, you’ll be part of a community of integration experts, ready to challenge, inspire and support you.
What we do?
WatchPoint supports a broad range of cutting-edge integration technologies, with a strong focus on Hybrid Integration Platform (HIP) solutions. Our expertise includes industry-leading tools such as:
· Microsoft Integration Services (BizTalk, Azure Integration Services)
· Software AG webMethods
· IBM App Connect/API Connect
· Google Apigee
· ActiveMQ
· …
We handle incident resolution, change requests, system monitoring, troubleshooting, and performance optimization, ensuring that integration platforms remain secure, scalable, and high-performing. Using automation, proactive monitoring, and best practices, we help businesses maintain seamless and efficient integrations.
Your role
As an Integration Support Engineer, you will play a crucial role in keeping mission-critical integrations running smoothly while gaining hands-on experience with cutting-edge technologies.
Key Responsibilities:
* Act as the Single Point of Contact for at least one customer, ensuring seamless communication between the customer and WatchPoint.
* Handle incident resolution, change implementation, and customer communication.
* Provide on-call support (one week per month) as part of our 24/7 standby team for fast and effective issue resolution.
* Contribute to service process improvements, automation, and innovative solutions to enhance WatchPoint’s services.
* Ensure adherence to Service Level Agreements (SLAs) to maintain high-quality support and customer satisfaction.
* Maintain and support Hybrid Integration Platforms (HIP) at our customers.
Who you are
We’re looking for a proactive and skilled professional with:
* Experience with supporting IT operations at customers, knowledge of IBM ACE, IBM API Connect, IBM MQ or WebMethods Hybrid integration is a plus.
* Fluency in English (written and spoken).
* Basic experience in Java or .NET, with a focus on back-end development.
* Familiarity with networking and security (DNS, firewalls, HTTP, SSL/TLS, etc.) and DevOps principles (CI/CD, testing).
* Knowledge of Enterprise Integration Patterns is a plus.
* Experience with collaboration tools such as Atlassian, GitLab, etc.
* Strong communication skills, especially in direct customer interactions.
* A passion for teamwork and fostering a strong expert community.
* EU citizenship.
* Willingness to travel to Belgium on a quarterly basis.
What we offer
* A thriving community: WatchPoint, part of the CBX community, with 170+ colleagues providing local support across the Benelux region.
* An innovative ecosystem: Experience the agility of a small company combined with the resources, network, and expertise of the Cronos Group (10.000+ IT professionals).
* A competitive remuneration package: A tailored compensation package based on your country of residence.
* Continuous growth opportunities: We invest in your development through virtual training, seminars, team events, and self-study programs.
* Engaging social events: Stay connected with colleagues through regular team gatherings and social activities.