Overview
At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—connecting our partners and driving customer success. We unite our Small Medium Business, Corporate, Strategy, and Partner teams to unlock large customer opportunities, backed by significant investments. SME&C is a culture of innovation, opportunity, and inclusivity, where collaboration, connection, and continuous learning fuel our work. If you thrive in a fast-paced, digital-first environment and want to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.
This role is a Cloud Solution Architect (CSA) specializing in Business Applications and Dynamics 365 F&O, focused on driving customers’ business applications transformation on the Microsoft platform. It is a customer-facing role owning both the business applications-focused technical relationship and the technical strategy between the customer and Microsoft, helping customers leverage their Microsoft investments through architecture and operational health engagements.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. We value growth, collaboration, respect, integrity, accountability, and inclusion, to help everyone thrive at work and beyond.
Responsibilities
* Customer Centricity: Gather customer insights to map solutions and services with customer business outcomes leveraging Microsoft Business Applications expertise.
* Identify opportunities to improve customer solutions and position services to help customers achieve their objectives.
* Accelerate solution delivery and adoption through Value Based Deliveries and repeatable IP.
* Support customer skilling by delivering technical discussions, workshops, etc. that enable operational health and cloud readiness.
* Contribute to customer satisfaction by providing a positive customer experience.
* Provide feedback from customers to relevant Microsoft teams to enable continuous improvement.
* Business Impact: Drive Consumption growth by guiding technical and business decision makers to understand Microsoft Business Applications value and to generate value from their investment via solution optimization, performance efficiency, and operational excellence in alignment with the Customer Success Account Manager or other Account Team members.
* Resolution of Customer Blockers: Anticipate and identify resolutions to issues blocking go-live or broad usage, delivering work according to Microsoft best practices and using repeatable IP.
* Identify Growth Opportunities: Leverage knowledge of Microsoft Business Applications to identify growth opportunities based on customer/partner needs.
* Technical Leadership: Drive continuous alignment and improvement of skills;
engage with communitiesto share expertise, contribute to IP creation, and mentor junior colleagues.
* Practice Development: Generate ideas for changes and improvements to IP, technologies, and processes for designated customers/partners;
drive IP re-use and best practice sharing.
* Trusted Advisor (Relationship Building): Develop and expand relationships with customer and partner/MCS architects, technical decision makers, and business stakeholders.
Qualifications
* Required/Minimum Qualifications
* Fluency in English and Spanish;
any third language is aplus
* Proven experience in Finance & Operations (F&O)
* Bachelor's Degree OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND extensive IT consulting/support experience
* Significant customer-facing experience and experience as a lead technical solution architect
* Additional/Preferred Qualifications
* Microsoft Dynamics 365 apps certification or relevant experience as a lead functional consultant
* Knowledge of Success by Design methodology or experience on business value projects
* No relocation is possible
* Technical Qualifications/Experience
* Deep technical expertise in Dynamics 365 Finance & Operations (F&O)
* Understanding of Cloud concepts and Microsoft Azure;
knowledge of D365F&O and Azure relationships
* Integration patterns and anti-patterns with Dynamics 365
* Experience with Application Lifecycle Management;
familiarity with Azure DevOps features
* Experience with debugging and performance troubleshooting;
knowledge of D365Customer Engagement / Power Platform integration is a plus
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex, sexual orientation, or any other characteristic protected by local laws. If you need assistance during the application process, read more about requesting accommodations.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Software Development
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