✨Capitole is celebrating 10 years!We are now+1,000people building an environment where talent is nurtured, recognized, and empowered to grow.People First: trust, respect, and professional development.
Employee turnover rate of just 13%, well below the industry average.
Cutting-edge projects with global clients and modern technologies.
Tailored training programs: up to €1,200/year per employee.
True flexibility to work your way.
Monthly check-ins and annual 360º evaluations to support your growth.
Private health insurance, flexible compensation, and Wellhub for your overall wellbeing.
Active tech communities to learn and share knowledge.
Amazing team events (yes, we know how to have fun too ).Interested in joining us? Take a look at this opportunityWe are looking for aLevel 2 IT Support Specialistto join a project for a majorGerman automotive client. The role involves supporting internal applications and business-critical processes, with a strong focus onAPI troubleshooting, log analysis, and incident management .Main ResponsibilitiesHandle incoming incidents and service requests usingServiceNow, including proper triage, resolution, and dispatching to the appropriate team.
Perform in-depthtroubleshooting, analyzing application behavior across multiple layers (front-end, back-end, APIs).
Review application and systemlogs using Datadogor similar tools to identify root causes and patterns.
Test and debugREST APIs using Postman, including library calls and service interactions.
Work on internal tools related to retail and purchase processes across different markets.
Document all resolutions clearly in ServiceNow and contribute to internal knowledge sharing.
Participate in aticket dispatching rotationwithin the team, ensuring SLA adherence.
Bring added value to every ticket — clear documentation, proactive follow-up, and recommendations when possible.What We’re Looking For2+ years of experience in IT support, functional support, or application support roles.
Solid understanding ofAPI-based systems, with hands-on experience usingPostman .
Strongtroubleshooting mindsetand analytical thinking.
Experience reading and interpreting logs in tools likeDatadog(or similar).
Previous use ofServiceNowor equivalent ticketing systems.
Excellent communication skills — ability to write clear documentation and collaborate with cross-functional teams.
Proactive, curious, and adaptable — someone who takes ownership and learns quickly in dynamic environments.
Experience inretail or e-commercesupport environments is a strong plus.Job DetailsWork Location:100% Remote
Working Hours:Monday to Thursday 8.5 hs., Friday 6 hs. Starting in October: extended team rotation covering 07:00–20:00
Languages Required:English: Fluent. Spanish: FluentWant to know more? Click here ️ and find out!See what people say about us️♀️ Glassdoor ReviewsFeel free to send us your profile, we are excited to meet you!The employee will adhere to information security policies:
-Will have access to confidential information related to Capitole and the project they are working on.
-Must comply with the security policies and internal policies of the company and the client.
-Must sign an NDA.