**Job description Business Manager**
**Purpose of the position**
The business manager is ultimately responsible for the day-to-day management and overall operational, commercial, personnel, and financial management of the hospitality business. They ensure an optimal guest experience, profitable operations, and a motivated team.
**Tasks and responsibilities**
**Operational management**
- Managing and coordinating daily operations on the floor and behind the scenes.
- Monitoring service quality, guest satisfaction, and hygiene standards (HACCP).
- Optimizing work processes and efficiency.
- Ensuring compliance with laws and regulations (labor, safety, and alcohol regulations).
- Resolving operational issues and handling complaints.
**Financial mangement**
- Ultimately responsible for cash management and daily closing.
- Developing, monitoring, and analyzing budgets and sales targets.
- Cost control (purchasing, personnel costs, loss, energy, etc.).
- Analyzing margins and managing returns.
- Inventory management and purchasing planning.
- Reporting financial results to the owner/management.
- Identifying deviations and taking corrective action.
**Human Resources Management**
- Recruiting and selecting new employees.
- Developing staff planning and schedules.
- Managing, coaching, and motivating the team.
- Conducting performance and assessment interviews.
- Absenteeism management and follow-up personnel files.
- Providing training and development.
- Creating a positive and professional work culture.
**Commercial & Guest Experience**
- Ensuring a high level of service and hospitality.
- Identifying commercial opportunities and revenue-boosting activities.
- Contributing to marketing, events, and promotions.
- Monitoring the business's image, concept, and brand experience.
**Administration & Reporting**
- Preparing management reports.
- Maintaining personnel records.
- Reviewing invoices and supplier contracts.
- Collaborating with the bookkeeper/accountant.
**Authorities**
- Decision-making authority regarding daily operations.
- Approving orders and expenditures within budget.
- Hiring and firing staff (in consultation with management).
- Implementing operational improvements.
**Competencies**
- Leadership
- Communication skills
- Results-oriented
- Guest-oriented
- Planning and organizational skills
- Problem-solving skills
- Entrepreneurship
**Job Requirements**
- MBO+/HBO work and thinking level (preferably hospitality/management)
- Demonstrable leadership experience in the hospitality industry
- Strong financial and business acumen
- Knowledge of laws and regulations and HACCP
- Stress-resistant and solution-oriented
- Adaptable availability (evenings, weekends, holidays)
**Job Types**: Full-time, Contract
Work Location: In person