About this role:
Initiate contact with the Client to ensure the Client pays for services within the terms of the contract. Evaluate Client's credit history to review, approve, recommend terms for new business or escalate to sales, management, outside counsel if delinquent. Support sales when client dispute invoices or requires supporting documentation/ preparation of a statement. Maintain collections history in Oracle – iCollections.
What you'll do:
- Understand and adhere to all corporate guidelines for pricing, legal, product, Gold Notes, SOX and country specific laws.
- Evaluate credit history, review and help prepare Sales Agreements with Sales for non-standard terms before presenting to Client;
provide updated language, calculation of credits for re-writes and recommendations for edits or further approvals before submission to Client.
- Start collections process through iCollections automating collections workflows and combining collection efforts via phone and email to the Client.
- Coordinate with the GEMS and the Order Management teams to validate Clients outstanding balance or refund any overpayment coordinating with Cash Applications
- Identify Client issues early and escalate to management and sales.
- Provide recommendations for enforcing terms or preparing a