Omega CRM Consulting is seeking a Campaign Management Specialist to collaborate with a top global pharmaceutical company.
Working hours: 10:00 AM to 7:00 PM
Service Overview:
The Campaign Management Specialist will work within the Campaign Automation team (HP Services Delivery Unit) to ensure the timely and high-quality delivery of digital marketing services for internal stakeholders worldwide. This role involves maintaining visibility of market campaigns and customer journey plans, connecting these with execution and delivery across the Delivery Unit (DU), and acting as a digital marketing subject matter expert to advise stakeholders.
Responsibilities:
* Collaborate with market teams and the HP Services Delivery Unit to ensure campaigns meet global standards and client expectations.
* Provide regular updates to Delivery Managers, Service Account Leads, and other DU teams.
* Review campaign dashboards and generate insights, such as quarterly reports.
* Understand market needs and leverage other DU services where applicable.
* Deeply understand customer campaign strategies across channels and functions.
* Serve as the main contact for customer needs, maintaining close relations with internal DU service providers.
* Facilitate communication within the Campaign Automation team and with other DU teams to ensure efficient consultancy.
* Adhere to service processes, suggest improvements, and resolve issues when necessary.
Requirements & Skills:
* Bachelor’s degree in Business Administration, Digital Marketing, Marketing Technology, or related fields.
* Experience in project management, client management, or digital marketing consultancy.
* Proven ability to coordinate multiple projects and stakeholders.
* Ability to blend business, marketing, and technical knowledge to develop solutions.
* Client management and incident de-escalation skills.
* Experience in B2B marketing preferred.
* Experience with email and SMS channels; Salesforce Marketing Cloud familiarity is a plus.
* Experience with Paid Media is a plus.
* Self-motivated, quick learner, creative, detail-oriented, and committed to quality.
* Excellent communication skills in English, capable of working independently and interfacing with global clients.
* Strong time and project management skills to handle multiple fast-paced projects.
What We Offer:
* Permanent contract
* Flexible schedule for work-life balance
* Training and certifications from our partners
* Home office options
About Omega CRM:
Omega CRM, part of Merkle and dentsu, is a global leader in digital customer experience solutions, with over 23 years of experience, 580+ professionals, and recognized expertise in the Salesforce ecosystem in Spain. We serve industries including Retail, Healthcare, Pharma, and more, delivering omnichannel customer experiences. Our commitment to client satisfaction and innovation is reflected in our awards and ratings. We believe in growth through talent, flexibility, commitment, and innovation, working together to achieve excellence.
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