NCC Operators deliver 24×7×365 frontline operations, performing monitoring, event handling, Tier-1 troubleshooting, and escalation across ICT, network, satellite, cloud, and data-centre environments.Key Responsibilities Perform continuous monitoring using approved tools across: Network, servers, storage Satellite & RF infrastructure Data centre facilities (power, HVAC, fire systems) Security devices Public cloud (Azure, AWS) M365 and application platforms Handle event management and alarm triage Perform Tier-1 troubleshooting following approved SOPs Escalate incidents to: NCC Supervisors / Manager Tier-2 engineering teams External service providers (as required) Support incident, critical incident, and security incident processes Execute approved low-level operational activities (e.g. checks, verifications, routine actions) Maintain accurate incident records in provided ITSM/CRM tools Contribute inputs for: Shift reports Incident and change reporting Ensure 15-minute shift handover overlap with incoming operators Mandatory Skills & Qualifications Minimum 1 year of relevant NCC / NOC / ICT operations experience ITIL v3 or ITIL 4 Foundation certification Cisco CCNA certification English proficiency: CEFR B2 or above Ability to work rotational 24×7 shifts on-site