Responsibilities
Focus on generating new pipeline by engaging with CXOs, ITDMs, and BDMs through territory planning, marketing signals, and digital assets.
Maintain strong customer relationships and advocate for customers within the organization/Microsoft.
Identify decision makers within customer organizations by leveraging partners and v-teams.
Engage with C-Suite executives, focusing on customer satisfaction metrics. Take ownership of issues and reach out to customers to reinforce engagement.
Ensure continuity of customer accounts and monitor customer satisfaction metrics by proactively establishing conditions of satisfaction and managing escalation processes.
Account Management:
Think strategically about sales territory, set standards and priorities, and leverage specialized resources and roles. Engage decision makers for long-term planning.
Assist existing and new customers with cloud solutions via a cohesive plan across adds, consumption, upsell, co-sell motions, and renewals to maximize outcomes and experience.
Understand and accelerate customer’s AI and cloud strategies.
Build a healthy pipeline to ensure sustainable business growth each quarter.
Partnering:
Build and coach partner relationships to drive scale and revenue. Coordinate resources across teams and lead on territory management best practices.
Validate plans, drive accountability, and coach teams to meet or exceed targets. Drive strategic partner participation and hold partners accountable.
Engage with customers through specialized resources to provide solution-based and technology-based engagement addressing challenges and opportunities.
Leverage additional resources such as partners to support customer transformation journeys.
Qualifications
Demonstrated sales and negotiation experience with year-over-year growth.
OR Bachelor's Degree in Business Management, Information Technology, Marketing, or related field, plus relevant sales or negotiation experience.
OR Master's Degree in Business Management, Information Technology, Marketing, or related field, with 3+ years of relevant experience.
Fluent in Portuguese.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to various protected characteristics. For assistance or accommodations, please send a request via the Accommodation request form.
#J-18808-Ljbffr