**About Straumann**
The Straumann Group unites integral reach, experience and innovation with passion and a commitment for uncompromising quality, making enhanced dental healthcare available and accessible to customers and patients around the globe. In 2017 Straumann entered the highly attractive market for Clear Aligner to support its strategy as becoming the leading provider for esthetic dentistry solutions. To achieve this step, the Straumann Group acquired the US-based company ClearCorrect.
Summary of position
Whilst Straumann is the market leader in dental implants, we are looking for talents to build a new market segment in Orthodontics across Western Europe. In this endeavor, Customer Care Specialist is the company’s front line when it comes to communicating and connecting with our Customers. Every day we work diligently to provide excellent service and support to Customers and account representatives regarding ClearCorrect cases, IT issues, merchandise, billing, and general questions.
**About the role**
- Support our customers Customers/practice with top-notch service including but not limited to the following:
- Helping Customers and accounts representatives to open and maintain doctors’ and collaborators’ accounts in ClearCorrect portal.
- Tracking all communication, changes to Customers’ cases and issues via a variety of tools and software.
- Logistics, invoicing, and shipping of ClearCorrect cases to Customers.
- Troubleshooting customer technical issues with the support from manager and headquarter.
- Customer feedback, complaints and return process handling.
- Handle internal communications and administrative processes including but not limited to the following:
- Collaborating with salesforce and across departments to ensure a best possible customer experience.
- Administration using support systems such as Zendesk ticket system/Service Cloud, ClearComm, camdb, SAP, CRM, and domo system etc.
- Supporting data migration to new SAP system as part of company-wide effort.
- Accomplish weekly productivity, efficiency, and customer satisfaction goals.
- Attend and contribute to team and company meetings to stay up to date on relevant information.
- Continually work to increase knowledge of orthodontics, industry trends, and company processes.
- Know and communicate our Vision and Mission to understand the priorities of the team & company.
- Other duties may be assigned, directed, or requested.
- Enthusiastic about providing excellent support & service, always customer centric.
- Solution oriented problem solver mentality with logical skills and technical affinity.
- Excellent interpersonal and written communication skills.
- Patient, motivational, and personable personality is welcome.
- Organized with ability to prioritize and multi-task, strong time management skills..
- 2-3 years of experience providing customer services or support required. Dental background is preferred but not a must.
- Tech-savvy with adequate computer skills including: PC/Mac, Microsoft Office essentials.
- Numerical and reasoning abilities required.
- Be comfortable with office-based job. Office location is Madrid.
**Language skills**
- Ability to read and interpret technical forms, training documents, safety rules, operating manuals, maintenance instructions and procedural documents.
- Ability to write routine reports and correspondence.
- Preferibly Native Spanish Speaker or Bilingual
- Ability to speak effectively before groups of customers or employees of organization Fluency in reading, speaking English
- Professional English is required, and at least ONE out of Spanish, Italian, Dutch and French.
**Additional Information**
All your information will be kept confidential according to EEO / GDPR guidelines. The Straumann Group is proud to be an equal opportunities organization. We truly value diversity in all its forms recognizing that to truly deliver value to our patients, we must reflect our patient diversity in our internal workforce. Together we are creating smiles and restoring confidence.
**What can you expect from us**
- An agile and ambitious environment: We are #ChangeMakers.
- Open, friendly colleagues who #collaborate and #support each other:
- We are Players+Learners.
- The freedom to create and engage: You can leave your FootprintInDentistry.
- An employer who invests in our inspiring corporate culture.
- The opportunity to develop yourself as a person and in your career. We grow.
- Attractive workplaces at great locations - We are a GlobalPlayer.
- A good salary and many other cool benefits (depending on location).
- To work for the No. 1 in Dentistry and one of the leading MedTech companies.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
**Employment Type**:Full time
**Alternative Locations**:Madrid, Alcobendas
**Travel Percentage**:0-10%
**Requisiti