Join to apply for the Telesales Agent Netherlands role at Domestic & General.
You will be part of a Benelux team that shows best practice and tests new products and material. You will answer inbound calls and offer insurances to consumers. New appliance purchasers will call to register appliances. You will capture details, confirm registration, explain the legal warranty and offer consumer and additional insurance. The agent should have a strong commercial profile, knowledge of sales techniques, handle objections, strong customer service skills, work to targets, adapt to product changes, communicate well and provide insightful feedback on processes and practices.
Key Responsibilities
* Registration of client appliances, details and information.
* Offering new or extended insurances to the clients.
* Compliance behavior.
Systems Knowledge
PC literate, capable of multitasking and navigating multiple systems. Proficient with Microsoft Teams and office programs.
Skills
PERSON SPECIFICATION
Essential
* Excellent communication skills with the ability to adapt tone and pace as required.
* Ability to multi‑task and adapt to change as and when required.
* Solution focused.
* Sales/negotiation skills.
* Take on & act upon feedback.
Desirable
* Ability to drive high quality sales appropriately.
* Able to sell compliantly adhering to verification guidelines.
* Ability to work within regulatory guidelines offering excellent customer service.
* Familiar with using an outbound dialler to facilitate calls (OB only).
Knowledge
Essential
* Fluent in Dutch.
* Understanding of excellent customer service delivery factors that enable sales.
Experience
Essential
* Target driven sales experience.
Desirable
* Sales experience in contact centre environment.
* Objection & complaint handling.
We Offer
* Permanent contract.
* 100% teleworking or hybrid if you live in the Community of Madrid.
* Attractive and achievable performance‑related incentives.
* Restaurant voucher.
* 26+7 days holiday per year.
* Teleworking equipment (laptop, headset and HDMI/USB adapter).
* Private health insurance paid by the company after one year in the company.
* Training sessions and wellbeing activities organized via Teams and in the office.
* Free employee policy.
* Employee Support Programme (Advice, Social Resources, Personal Finance, etc).
At Domestic & General, we are proud of our 100‑year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.
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