Position Summary
* Position: Client Success Coach
* Reports To: Head of Client Success
* Position Type: Full-time
Who We Are (Purpose, Vision, Mission)
Affluent Academy is one of the UK’s leading education companies for digital agency owners. Founded by Jordan Platten, we help aspiring and established entrepreneurs start, scale, and systemize profitable marketing agencies.
What started as The Social Media Marketing School in 2019 has grown into a global platform with two core programs:
* Agency Launch Program: A hands‑on, two‑month coaching experience guiding beginners from zero to consistent clients and revenue.
* Elite Program: A scaling track for established agency owners (earning 10K–100K per month) focused on team building, systems, and growth.
Our mission: to create the most practical and results‑driven education for agency owners worldwide — combining strategy, mindset, and execution.
The Role
We’re looking for a Client Success Manager to coach our clients through the Agency Launch program and help them find success — someone who has agency experience and knows what it’s like to build from scratch.
You’ll serve as a coach, strategic advisor, and accountability partner for 40–60 students inside Agency Launch. Your goal: help them gain momentum, close sales, and build confidence as they grow their agencies.
This is not a reactive support role — it’s a hands‑on, high‑touch coaching position for someone who thrives on helping others take massive action and create real‑world results.
What You Are Responsible For
* Client Onboarding: Own the client onboarding experience, ensuring smooth and welcoming transitions
* Tech Setup: Get clients set up with the required tech/software (Circle & Notion) during onboarding, and answer their tech questions throughout their membership
* Client Management: Manage 40‑60 clients, delivering proactive and strategic support. Answer all client questions, encourage community participation, and address any concerns efficiently via Circle
* Client Coaching: Lead 1:1 coaching calls via Google Meet (8‑12, 30‑min calls per day) focusing on program engagement, accountability, lead generation & sales QC, and mindset
* Progress Tracking: Monitor & track client journey milestones
Primary Focus Areas
* Guiding students through the Agency Launch program (curriculum, sales phase, and delivery basics)
* Supporting students with mindset blocks (imposter syndrome, sales fear, discipline)
* Teaching and reinforcing core skills — lead gen, sales calls, service delivery, and system setup
* Ensuring students feel seen, supported, and challenged to hit targets
* Holding students accountable to their own success efforts & encouraging participation and engagement
How Your Success Is Measured
* ≤24h onboarding of clients the sales team closed
* Keeping churn <5% across all assigned students
* Maintaining 9+ CSS score
* Receiving 3‑5 student testimonials monthly
What You Bring To The Table
* 1‑3 years experience on the fulfillment side of an agency/experience coaching entrepreneurs through building their own agency
* High Ticket Sales experience necessary
* Lead Generation experience preferred
* Background in content strategy or personal branding preferred
* Proven track record of driving client outcomes (retention, renewals)
* Tech‑savvy and adaptable; comfortable using Notion, Google Meet, & Circle
* Ownership mentality: You seek solutions, not problems
* Proactivity: You understand the difference between reactivity & proactivity
* Emotional intelligence and the ability to lead clients through challenges gracefully
* Coachable, growth‑driven, and passionate about self‑development
* Located in the UK or EU timezones.
* OTE: ~£5k/month (with bonuses + commission)
* Remote Work: 100% Remote
* Working Hours: available for Slack communication & client calls 9am‑5pm UK TIME (must be located in the UK or EU)
* Paid Time Off: 20 Holiday Days & Bank Holidays
The job description is not all-inclusive and certain activities, duties or responsibilities may be required of the contractor as needed.
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