Equipment Service Technician (EST) - Service Installation
Edmonton, Alberta The Equipment Service Technician – Service Installation promptly installs, maintains, and repairs dental equipment. Contacts vendors and co-ordinates repairs sent directly from customers and technicians to vendors. Communicates all aspects of repairs and estimates to customers, provides customer service for repair and maintenance inquiries. Co-ordinates certification of non-compliant equipment inventory.
With a persistent focus on customer service, the Equipment Service Technician – Service Installation provide quality, innovation, and high standards of performance to achieve superior customer satisfaction.
Requirements:
* A post-secondary education in a related field (e.g. appliance repair, equipment servicing, mechanical, electronics or equivalent)
* Experience in a Service/Equipment in the dental industry is preferred
* Minimum of 1 year related experience completing installations, maintenance and repairs to large equipment and/or commercial appliances
* Strong interpersonal skills and business acumen
* Has the patience and ability to work through technical issues with non-technical clients
* Excellent customer service skills, including verbal communication and listening
* Strong attention to detail
* Ability to effectively support clients over the telephone. Troubleshooting and installing various peripherals including printers, scanners, multimedia, video digital imaging and USB connected devices
* Must be able to handle stressful situations in a calm, professional manner
* Frequent exposure to customers; handling of queries and calls
* Proven time management and organizational skills with experience in a fast paced environment
* Experience using hand, power and soldering tools
* Ability to research, understand and follow equipment manuals and schematics
* Ensure work orders, billings and parts/tool inventory completed and submitted as per company expectations
* Proven initiative, strong problem-solving and communication skills
* Ability to work independently and as part of a team
* Ability to regularly unpack, lift and move heavy dental equipment with ease on a daily basis
Please note: Daily travel within Edmonton and the Surrounding Area is required for this position. Occasional overnight travel to customer sites is also required. Candidates must hold a valid driver's license. As a Team Schein member, you will enjoy a competitive compensation and benefits package, combined with a great culture of teamwork, support and a track record of success. If you are interested in this opportunity and would like to join Team Schein, you are invited to submit your cover letter and resume online to, job #16208. Henry Schein Canada thanks all interested applicants; only applicants selected for an interview will be contacted. Henry Schein Canada, Inc. is an equal opportunity employer committed to accommodating the needs of applicants with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), should you require an accommodation throughout the recruitment and selection process due to a disability, please contact Human Resources by phone at or