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Key Account Manager
role at
Rointe heating
Overview Rointe is a leader in the manufacturing of electric heating products whose mission is to provide efficient and responsible heating solutions in the national and international market. We offer professional development and international projection, and we are looking for a Key Account Manager to join our sales team.
Responsibilities
Oversee the entire order process, ensuring orders are processed correctly and on time.
Ensure customers are correctly parameterised in the system to optimise their experience.
Manage customer claims efficiently, ensuring a quick and satisfactory resolution.
Demonstrated ability to meet tight deadlines while maintaining high-quality standards.
Constantly monitor order deliveries and ensure they arrive on time and in agreed conditions.
Monitor industry and customer-service related KPIs, ensuring compliance with set targets.
Manage the company's CRM tool to maintain an organised and detailed record of all customer interactions.
Provide assistance to customers on use of our products, resolving doubts and providing customised solutions.
Maintain fluid communication with Area Sales Managers to anticipate their needs and resolve incidents efficiently.
Manage refund or compensation policies to ensure customer satisfaction.
Ensure records of activities and communication with each Area Sales Manager are accurate and up to date.
Create and improve procedures for customer feedback and complaint resolution.
Candidate Requirements
Experience in a similar position.
Native English.
Experience working in a team.
Experience in SAP.
Knowledge of purchasing, marketing and logistics.
Sales experience.
Strong ability to handle customers over the phone.
Benefits
Joining a leading multinational company in its sector with great growth prospects.
Work in a collaborative environment surrounded by staff who will help you grow professionally.
We are committed to equal opportunities for all, rejecting any discrimination based on age, colour, gender, religion, or disability.
Job Details
Seniority level: Not applicable
Employment type: Full-time
Job function: Sales and Business Development
Industries: Appliances, Electrical, and Electronics Manufacturing
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