We are seeking enthusiastic, service-oriented individuals to join our German-speaking Customer Service team. This is a permanent, work-from-home position within Spain, perfect for those who are self-motivated, tech-savvy, and passionate about helping customers.
You’ll assist German-speaking customers by handling their inquiries, resolving issues, and ensuring every interaction is a positive experience.
Prior customer service experience is preferred but not required – we value strong communication, a customer-first mindset, and a willingness to learn. Comprehensive training will be provided, equipping you with all the tools and knowledge to excel in the role.
Key Responsibilities
* Respond to inbound calls, emails, and live chats from German-speaking customers.
* Provide accurate information and guidance regarding products, services, and account details.
* Troubleshoot and resolve customer issues professionally and efficiently.
* Maintain detailed and accurate records of customer interactions in the CRM system.
* Collaborate with colleagues and supervisors to ensure smooth operations and high satisfaction rates.
* Follow established company procedures, quality guidelines, and compliance standards.
What We Offer
* Fully remote position – work from anywhere in Spain.
* Company-provided equipment for a smooth and efficient work experience.
* Competitive salary package with performance-based incentives.
* Comprehensive health and life insurance coverage .
* Career growth opportunities – internal promotions and mobility encouraged.
* Paid training to ensure you’re set up for success.
* Supportive, multicultural, and friendly work environment.
* Exclusive employee benefits and partner discounts.
Requirements
* Native-level or fluent German language skills (spoken and written).
* Good English skills for internal communication.
* Must be legally authorized to work in Spain and currently residing in Spain .
* Basic computer proficiency and ability to work with multiple systems.
* Strong problem-solving skills and customer-focused attitude.
* Stable internet connection and a quiet, distraction-free workspace.
Important Information
* Local candidates in Spain only. This is a remote position restricted to residents of Spain.
* No relocation package available. Applicants from abroad must be willing to relocate at their own expense before starting.
* Company will provide all necessary work equipment.
If you are fluent in German, eager to help people, and want a stable remote role with real career growth opportunities, we’d love to hear from you!