Experteer Overview As Technology Product Manager for CRM, you lead regional business technology initiatives across EMA, guiding the CRM roadmap from conception to delivery. You manage a development team, ensure solutions meet business needs with measurable outcomes, and partner with leaders to align technology with business strategy. You’ll drive cross-functional digital initiatives and oversee governance, licenses, and metrics to maximize user value. This role offers meaningful impact through CRM modernization and regional collaboration in a global health company.Compensaciones / Beneficios - Lead CRM-focused projects from idea to deployment aligned with platform vision - Establish and manage a regional development team;
ensure scalable, API-first solutions - Develop and execute a cohesive technical roadmap linked to business priorities - Present and align business and technology strategies with senior stakeholders - Manage licenses, financials, and metrics;
create dashboards and reports - Collaborate with business/product owners and regional/global teams on digital initiatives - Conduct experiments to validate solution effectiveness and impact - Prioritize requirements based on IT capacity and business priorities - Ensure design governance, reliability, and adherence to J&J processes - Oversee multi-market CRM implementations and complex IT projects - Translate business strategy into actionable technology solutions - Lead and coach cross-functional teams to deliver on platform goals - Capture and communicate requirements, UAT scripts, and success measures - Balance enterprise, regional, and sector needs to drive outcomes - Maintain strong relationships across internal and external partners - Prepare engaging presentations to communicate progress and valueResponsabilidades - 8+ years of business or technology experience - 8+ years in Digital, CRM, or Commercial technology roles with multi-market deployments - 5+ years of Salesforce.Com, Microsoft Dynamics, or other CRM platforms experience - 5+ years leading Agile projects with global teams - Track record of full CRM implementations or complex IT projects - Strong communication and critical thinking skills - Experience leading technical discussions and workshops to consensus - Experience documenting requirements and UAT scripts - Ability to translate business requirements into technology directions - Proficiency in creating engaging PowerPoint presentations and data analysis in Excel - Familiarity with IT languages, databases, ETL tools, cloud architectures, and mobility solutions (desirable)Requisitos principales -