WEECOVER is revolutionizing insurance distribution in Europe through our cutting-edge Insurance-as-a-Service platform. With 50+ insurance partners and recognition as Spain's market leader and growing internationally, we're transforming how insurance products reach consumers - making it seamless, efficient, and accessible for everyone.
Our Impact:
* Enabling 50+ major brands to embed insurance in their customer journey
* Growing 100% year-over-year
* Award-winning insurtech platform recognized for innovation
Do you want to be part of the leading insurance project in Spain and one of the top worldwide, with significant impact potential? Are you passionate about Insurtech? Keep reading, we want you on our team!
What are we looking for
We are expanding the Operations team and we are looking for one Partner Support Specialist to join us. As part of our Partner Support team, you will be the main point of contact for our active partners.
What will my tasks be?
* Partner Growth & Development: Actively accompany partners in their growth journey. Maintain proactive communication not only to track daily requests but to identify strategic opportunities, optimize their platform usage, and drive long-term, scalable success for their business.
* Partner Incident Management: Address and manage any technical or operational issues raised by partners, working closely with the operations and IT teams to ensure swift resolutions.
* Improvements & Evolutions: Act as the strategic bridge between partners and our internal product/tech teams. You will be responsible for translating partner business needs into detailed functional requirements, actively coordinating the end-to-end implementation process, and overseeing the successful rollout of platform improvements and new functionalities.
* Operational & TPA Management: Manage specific Third Party Administrator operational processes on behalf of the company, strictly following established protocols and ensuring compliance with agreed Service Level Agreements (SLAs).
* SaaS Service Model & SLA Compliance: Oversee the specific service delivery models outlined in partner SaaS agreements, actively monitoring performance metrics and coordinating with internal teams to guarantee strict adherence to all established Service Level Agreements (SLAs).
What profile are we looking for?
* Languages: Ability to provide high-level B2B support in English & Spanish. French and Portuguese are a plus.
* Partner Interaction (B2B): Proven ability to interact with business partners, demonstrating empathy, excellent communication, and strong service orientation.
* Proactivity & Automation: A highly proactive mindset driven to identify bottlenecks and actively automate manual processes. You leverage the platform's continuous evolution and market technologies to optimize the department's management and scale partner operations efficiently.
* Project & Problem Management: Service-oriented problem-solving and project management skills. This includes the ability to identify business needs, define functional requirements, coordinate functional improvements, maintain direct communication with partners, and manage tasks based on strict SLAs.
* Tech-Savviness: Knowledge of technology, B2B integrations, or digital contracting processes to properly understand and define partner functionalities.
* Insurance or Financial Products: Background or experience in the insurtech, insurance, or financial sectors.
Ideal but not essential
* AI for Process Optimization: Experience leveraging Artificial Intelligence (AI) tools to automate workflows, optimize daily operations, and enhance the overall efficiency of partner support processes.
* B2B Support/Account Management: Previous experience in B2B customer support, partner support, or account management.
* Programming/Coding Skills: Familiarity with programming languages (such as Python, SQL, or JavaScript) or a strong understanding of APIs.
* Policy & Claims Support: Experience in customer service teams handling policy management, assistance, or claims management.
* Startup and Digital Experience: Previous experience working in fast-paced startup or digital environments.
Requirements
* Experience: Min. 3-5 years of experience in B2B Partner Operations, Customer Success, or Tech Support within SaaS environments.
* Languages: Full professional proficiency in English and Spanish.
* Tech Foundations: Solid understanding of SaaS platforms, APIs, and digital integrations.
* Project Management: Proven ability to define functional requirements and coordinate cross-functional deployments.
* Operational Mindset: Demonstrated experience in process optimization and workflow automation.
* Plus: Background in Insurtech/Fintech, familiarity with basic coding (Python, SQL, JS), practical use of AI tools, and fluency in French or Portuguese.
We Offer:
* Attractive salary package tailored to your profile.
* Incentives for achieving objectives.
* Ability to self-manage time and operations.
* Personalized training program.
* An opportunity to join a great team and structure from the beginning and grow.
* Learning something new every day: we're building a revolutionary platform with a dynamic and highly experienced team.
* Excellent working environment.
* Excellent location in Barcelona.
Our Culture:
We're a team of innovators, technologists, and insurance experts united by our mission to transform insurance distribution. We value initiative, creativity, and the courage to challenge the status quo.
If you believe you match these values, we look forward to meeting you!