Job Title Data Specialist [PSM Customer Support & Service] We are seeking a dynamic and customer-oriented Data Specialist to join Customer Support & Service team within our Travel Intelligence division at a leading travel technology company. You will be responsible for providing excellent service and premium care support to our customers, contributing to the product knowledge bank of the team, as well as identifying opportunities on the enhancement of existing products. As part of the Product and Solution Management department, you will help establish our reputation as a company that offers outstanding customer support and delivery service and will play a pivotal role in: Helping our customers resolve their queries in the use on our data products, understanding their data usage scenarios and helping them choose the best available way to access our data products to integrate them into their data and/or IT system Provide support on the data analysis, supporting our customers on the exploration, analysis and visualization of our data products; explaining key data differences across our data and BI products to our customers. delivering data analyses, visualisation, and storytelling insights as the premium care services within the customer’s subscription. Key Responsibilities: Post sale customer support, respond to customer queries and data related questions in a timely an accurate manner, via our help desk software Zendesk. Support on incident management, ensuring queries are correctly escalated and followed up for an appropriate resolution within our SLAs and customer communication; and analyse and report on major data issues internally to key stakeholders. Categorising individual customer support cases and generating the sharable knowledge for the team(s). Support the customer on the integration of our data and solutions into their ecosystem, providing premium care support on data analysis and visualisation, on Amadeus TI solutions, helping our customers to eventually self-service. Assist creating product documentation, support material and user guides for internal and external support. Provide support via the customisation of products and customer care services delivering what has been committed to meet the client's needs; coordinating with the wider team to deliver when needed. Collaborates with the other departments (Data & Analytics, R&D, Product) on data validation, running internal data checks, testing, customizing, evaluating new data sources, and help recommending improvements and identifying opportunities on the enhancement of existing products. Support on customer account configurations and implementations Participate in deployment plans of new tools or revamp of existing ones. To be successful in this role you should have, curiosity to master Amadeus TI solutions and stay updated on the product knowledge and understand customer’s business and needs customer-satisfaction oriented mindset Strong problem-solving skills, with a proactive attitude to anticipate issues early and proactively find solutions Good data analytical skills: analyze and interpret data with common sense and in line with industry standards About the ideal candidate: Bachelor's degree. (technical background / data analysis) Experience in customer service or technical customer support roles, preferable in SaaS. Have strong communication skills in English and Spanish, allowing you to clearly convey messages written as well as verbal. Good Knowledge of Excel (or Power BI) is required. SQL to analyse data is ideal. Python experience would be a plus. Knowledge of the basics of clouds and their data engineering and analytics tools (one or a few among AWS, Azure, GCP; Snowflake, Databrick, BI tools such as Looker or Power BI or Tableau or FineBI etc.) would be preferred. Familiarity with datasets used by the travel and tourism industry, as well as the related aviation, hospitality, and tour operator industry, would be a plus. Experience using help desk software Zendesk can be an advantage but not a prerequisite. Experience using AI tools or agents (Copilot Pro, Zendesk AI, Gemini Pro, ChatGPT Plus, etc.) would be a nice to have, but not a requirement. Strong analytical and problem-solving skills. Attention to detail and care about delivering high-quality solutions to customers and colleagues. Ability to multi-task, prioritize, and manage time effectively. What we can offer you: A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits. A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. A flexible working model - We want our employees to do their best work, wherever and however it works best for them. A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees. A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. LI-EMEA Diversity & Inclusion Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.