Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing global startup that's transforming how the industry works — from guest experience to business growth.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.
If you're looking to grow your career in a dynamic, global, and impact-driven environment, we'd love to hear from you.
As a Technical Program Manager, you position yourself as a key technical partner to our customers, leveraging a deep understanding of the Guesty Product to navigate their complex technical challenges. In addition to addressing immediate technical complexities, you will take a proactive approach to driving product adoption. This role requires a close, strategic partnership with the Customer Success Management team to analyze workflows and identify opportunities for deeper product utilization.
Empower client proficiency through high-impact training and guidance, ensuring users are hands-on and self-sufficient in the Guesty Product.Meet or exceed expectations in KPI attainment and professional development.
Minimum of 4 years of technical experience within the SaaS software industry or in a technology-driven environment~ English proficiency plus professional-level Spanish or Italian.~ Strategic Problem-Solving: The ability to analyze customer configurations and workflows to provide optimal, scalable solutions.~ Expert Communication & Training: Exceptional presentation skills with a talent for translating dense technical concepts into simple, actionable guidance for both clients and internal teams.~ Analytical Thinking: The ability to identify trends across account cohorts and use data to track evolving product needs.~ Bonus) Market Knowledge: Familiarity with the short-term rental market, the OTA landscape (Airbnb, Vrbo, etc.), and the property management software ecosystem.~(A foundational understanding of trust accounting, including experience with ledgers, reporting, and bank reconciliations.