**_Job description_**
As the Partner Operations Manager for Post-Sales Support Supply Chain, you will be at the forefront of ensuring a seamless support experience for our customers. In this role, you will work closely with a strategic third-party partner responsible for insourcing parts, fostering collaborative relationships, and optimizing supply chain operations to deliver outstanding support services. Additionally, you will play a crucial role in internal communication, providing data-driven updates and executive-level presentations to management on the performance of our support operations.
**_ Job Responsibilities: _**
1) Strategic Partner Collaboration:
- Cultivate and manage relationships with our third-party partner, ensuring alignment with our service standards and efficient resource allocation.
- Collaborate on joint initiatives to streamline processes, enhancing overall efficiency and responsiveness.
2) Optimization of Support Processes:
- Lead initiatives to optimize processes within our support operations, reducing resolution times and upholding service standards.
- Implement quality assurance measures to ensure the highest level of service delivery.
3) Efficient Parts Surcing and Inventory Management Optimization:
- Work closely with our third-party partner to oversee logistics, inventory management, and service fulfillment, ensuring the timely availability of parts.
- Collaborate with internal teams and external partners to maintain a responsive and efficient supply chain for post-sales support.
4) Internal Communication and Reporting:
- Develop and implement a robust internal communication strategy to keep management informed about the performance of the operations.
- Utilize key performance indicators (KPIs) and data-driven insights to prepare regular executive-level reports and presentations.
5) Data-Driven Decision Making:
- Utilize key performance indicators (KPIs) and customer feedback to drive continuous improvement in post-sales support operations, leveraging insights for informed decision-making.
**_ Key accountabilities:_**
- Timely Resolution of Customer Issues: Ensure timely and effective resolution of customer issues through efficient collaboration with the third-party partner and internal teams.
- Process Optimization: Implement process improvements that result in a measurable reduction in resolution times and enhanced overall efficiency.
- Collaborative Relationship Management: Foster and maintain strong relationships with the third-party partner, ensuring a collaborative and mutually beneficial partnership.
- Data-Driven Decision Support: Provide actionable insights and recommendations based on KPIs and customer feedback to drive continuous improvement.
- Internal Communication and Reporting: Develop and execute a comprehensive internal communication strategy, providing regular updates and executive-level presentations to management on the performance of post-sales support operations.
**_ Qualification required:_**
- Materials/engineering/logistics/Business Administration degree or equivalent experience.
- Master in Supply Chain Operations will be valued.
- Typically, 4+ years of experience in a supply chain function (or related fields).
**_ Other requirements:_**
- Good analytical skills.
- Attention to details.
- Capability to work with external partners.
- Experience in a multifunctional environment.
**_ Personal skills and qualities_**
- Strong interpersonal and relationship-building skills to effectively collaborate with internal teams and third-party partners.
- Experience in managing and fostering positive relationships with external stakeholders.
- Excellent written and verbal communication skills, with the ability to convey complex information in a clear and concise manner.
- Leadership skills with the ability to lead cross-functional teams and drive collaborative efforts.
- Problem-solving skills with the ability to analyze situations, identify challenges, and propose effective solutions.
**What we offer**:
- Opportunity to work in an international organization with colleagues coming from all over the world.
- Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning.
- An attractive benefits package:
- Health & Life insurance
- Lunch at reduced prices at our canteen/ ticket restaurant vouchers
- HP product discount
- Work life balance / adaptable working hours.
- Women, Pride, Young employees, Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.
- We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.
- Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually.
- Love sports? Then take advantage of our sports center (indoor and out