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Shift Pattern: 20:00-04:00 - Sun-Thurs or Mon-Fri Shift Pattern. Flexibility to work weekends.
Central Operations (CO) refers to a new approach in Amazon Logistics (AMZL) to define a scalable solution to run an increasingly complex and growing last mile delivery network. CO is a key strategic initiative with a vision to transform the way AMZL executes route planning, labor planning and last mile on-road delivery experience. This is a chance to support a rapidly evolving part of AMZL, taking the lead in developing a best-in-class operation to make effective, real-time decisions to maximize customer and driver experience through effective route planning.
As an EU Flow Manager, you will lead a team of Shift Managers and Schedulers to drive performance and ensure standard processes are followed for all the daily tasks. You will be responsible for building processes, systems, and mechanisms to support the flow of hundreds of thousands of packages across multiple Delivery Stations daily. You will drive execution and efficiency through data-driven decision-making and analytical problem-solving. You will be accountable for cost, customer experience, and delivery partner experience, both in daily execution and long-term step-function improvements. Additional responsibilities include coaching and mentoring the team, nurturing positive employee relations and building leadership bench strength within the organization.
Key job responsibilities
- Managing daily operations of the team, ensuring all the required tasks are executed on time, adhering to the standard practices.
- Monitor and report on daily and weekly performances. Deep dive on trends, identify the gaps in performance metrics and take corrective actions.
- Execute best practices that improve customer, cost, and delivery partner outcomes· Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations. The ability to scale will be critical to all processes.
- Create and drive scalable standard work that enables remote support of a complex business area.
- Proactively identify and lead process improvement initiatives though quantitative analysis and data-driven decision making.
- Create, manage, support recognition and communication programs for scheduling team.
BASIC QUALIFICATIONS
- A degree
- Relevant experience in people management
- Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership
- Relevant experience in using data or anecdotal evidence to influence business decisions
- Advanced proficiency in verbal and written English and local language
PREFERRED QUALIFICATIONS
Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
- Experience working with Lean, Six Sigma and Kaizen techniques
- Experience working in another logistics environment
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
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