Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Business Analyst.
Job Description
- Conduct comparative analyses between the current state (As-Is) and the desired or future state (To-Be) of processes, systems, or organizational structures, with the goal of identifying improvement opportunities, inefficiencies, gaps, and transformation needs.
- Conduct comprehensive current state (As-Is) assessments by engaging with stakeholders to understand existing business processes, workflows, roles, and tools.
- Document current processes in detail, identifying pain points, bottlenecks, inefficiencies, and redundancies.
- Design future state (To-Be) processes that align with business goals, incorporating technological, organizational, and methodological improvements.
- Collaborate with stakeholders to validate future-state designs and ensure feasibility and alignment with strategic objectives.
- Perform gap analysis by comparing As-Is and To-Be states, identifying required changes across technology, people, processes, and regulatory factors.
- Develop actionable implementation plans or roadmaps to support business transformation initiatives.
- Create clear and accurate process documentation, including diagrams (BPMN, SIPOC, flowcharts, etc.) and supporting materials.
- Prepare and deliver analytical reports and presentations for senior management and cross-functional teams.
- Facilitate knowledge