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Location:
Barcelona, Spain
Job Category:
Other
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Yes
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1
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Job Description:
Company Description:
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 10,000 associates at 36 locations support national and international customers in around 40 languages, primarily from the automotive, logistics, and pharmaceutical sectors as well as information and communication technology. As part of this global organization, Bosch Service Solutions in Barcelona now leads more than 500 solutions experts, speaking over 24 languages.
Job Description:
The Senior Expert for Leadership Training is responsible for developing leadership training and development programs for first-line operational Team Leaders to be cascaded across the organization worldwide. The position involves defining training content and methods, understanding training needs through engagement with the target group, and working closely with HR and senior operations teams. The role requires researching, designing, and implementing effective educational methods to enhance performance and leadership skills.
* Develop leadership training programs for first-line management in the BPO industry.
* Create and utilize effective training materials using various media.
* Select tailored, effective mixed training methods.
* Collaborate with target groups, managers, and HR to understand business and people’s needs.
* Brief third-party agencies or internal trainers on training requirements.
* Monitor training success and modify or develop additional modules as needed.
* Develop leadership training for senior leaders and coaches.
* Ensure training programs reflect the organization’s culture and philosophies.
Qualifications:
* Ability to design and implement effective leadership training and development.
* Excellent verbal and written communication skills in English and Spanish;
German skills are a plus.
* Strong presentation skills.
* Proficiency with multimedia training platforms and methods.
* Empathy, listening, and collaboration skills across functions, countries, and cultures.
* Pragmatic approach and willingness to travel.
* Position based in Spain with valid NIE or DNI.
Additional Information:
Impress us with your competence, personality, and commitment. Your expertise and experience will help us continue to deliver services "Invented for life" and spark enthusiasm in our customers.
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