Role: Collections specialist – German speaking desk
Salary: up to €32K p/a DOE + up to 5% bonus + lunch vouchers, life & accident insurance
Work model: Hybrid (3 days onsite, 2 days WFH)
Location: Rubi, Barcelona, Spain
Responsibilities:
* Manage and oversee the collections process, ensuring timely payments from clients.
* Communicate with overdue accounts via phone, email, to negotiate payment arrangements.
* Review account statements and reconcile discrepancies to avoid miscommunication with clients.
* Maintain accurate records of collection activities and update customer accounts in the database.
* Collaborate with various departments to resolve issues and disputes related to outstanding invoices.
* Prepare and present reports on collection activities, trends, and outstanding accounts to management.
* Ensure compliance with relevant laws and regulations related to collections and debt recovery.
Requirements
* Fluent in German and English
* Proven experience as a Collections Specialist or in a similar role within finance or accounting departments.
* Strong understanding of collections processes, credit practices, and financial regulations.
* Excellent communication and negotiation skills to handle sensitive financial discussions.
* Proficiency in using accounting software and MS Office Suite, particularly Excel for data analysis.
* Detail-oriented with strong organizational skills to manage multiple accounts and prioritize tasks.
* Ability to work independently as well as part of a team, demonstrating initiative and proactivity.
* Bachelor's degree in finance, accounting, or a related field is preferred but not mandatory.