Revenue Optimization Specialist - Temporary PositionAbout Onyx CenterSourceOnyx CenterSource is the leading global provider of B2B payments and business intelligence solutions to the hospitality industry. Our global team of experts collaborate to solve our clients’ business challenges, enabling our clients to enjoy stronger business relationships with each other by streamlining commission payments, removing friction from the process. This means hotels pay agencies the money they’re owed faster, and agencies receive much-needed supplier revenue more quickly and easily, increasing their desire to direct more bookings to hotels that use Onyx. All of this frees our clients up to focus on strategic, revenue-generating activities.As a worldwide team with 20+ nationalities represented, we value our differences and use them to best serve our global clients. Every Onyx employee has the opportunity to grow through continual development opportunities, and we’re committed to making a positive impact in our communities and the world.Onyx offers a variety of benefits to support a competitive total compensation package. You will work in an international and fast paced growing environment full of learning opportunities.OverviewThe Revenue Optimization Specialist is a client‑dedicated role and is responsible for assigned operations support activities. This role has accountability to the Manager, Revenue Optimization and maintains close working relationships with Customer Support teams and other Onyx stakeholders including Client. The ROS is expected to perform all assigned activities that are accomplished per SOP, expectations and agreed conditions with the client on additional collecting service.LocationSpainScopeFranceSpan of ControlReports to: Manager of Revenue OptimizationRoles/ Responsibilities- Proactive and systematic monitoring, analysis and follow‑up of (a) client data, (b) performance and (c) program compliance for defined client portfolio to optimize revenue, while potential issues are raised, and viable solutions are recommended and actioned both internally and with clients.- Build and manage education and training sessions with clients to increase loyalty and client satisfaction.- Assists with KPI‑targeted activities.- Organize and lead calls with clients to review hotel performance, raise issues and propose solutions with a proactive approach.- Perform all account maintenance functions accurately and double check completed work for accuracy.- Handle all manual tasks related to Operations on their respective tools and deliver according to set timelines /KPIs.- Generate and deliver customer reports based on defined needs and schedules.- Improve the quality of the data base (legal details, banking information, etc.).- Identify application system issues and open tickets to the appropriate stakeholders.- Liaise with internal departments for resolving service problems, proactively identifying possibilities for automation and efficiencies.- Perform all accounting tasks such as, but not limited to matching payments from hotels, from Onyx, ensuring funds are matched before monthly/weekly payments to customers.- Alerting and escalating on irregularities in any area of production.- Proactively identify activities to improve performance of customers.- Provide accurate status reports for management review.- To communicate with the assigned customer(s) on behalf of Support Operations.- Build a strong knowledge of our products and services and how clients can utilize these to meet their business goals.- Ensuring operational excellence and high level of service to assigned clients.Qualifications- Communication and Presentation Skills- Proficiency in use of Excel- Able to prioritize.- Understanding systems process flows, data flow, file specification and ability to troubleshootPreferred- Excellent Telephone/Call Skills- Good understanding of the hospitality industryTeamwork/Leadership/interpersonal Skills- Team player- Results Oriented- Problem solving/analysis- Customer/Client focus- Decision making- Project ManagementOrganizational InterlocksThis position will work closely with internal stakeholdersPhysical Demands/ Travel requiredWork associated with this position is sedentary in nature and performed indoors at a desk either remotely or in an office setting.Travel for this position is less than 10%.This position is hybrid in office and remote.#J-18808-Ljbffr