Ph3About The Role /h3 pAs a Retail Area Manager, you will be responsible for ensuring and driving the achievement of retail objectives for assigned centers by managing the field team and ensuring operational excellence. Your primary focus will be on leading, motivating, and developing your team to deliver exceptional results and customer experiences. /p h3A Day In The Life /h3 pAs a Retail Area Manager, your days will be dynamic and focused on operational excellence, team development, and business growth. You will spend approximately 70% of your time in the field ("terreno"). /p h3Team Leadership Development /h3 ul liYou will actively recruit, manage, develop, and retain your direct team, ensuring they uphold operational excellence standards and achieve business results. /li liYou will coach and motivate your Beauty Advisors (BAs), Experts, and Managers, identifying talent and prioritizing their training and development needs. /li liYou will monitor and manage BA turnover rates and absenteeism. /li liYou will lead by example in service and sales excellence. /li /ul h3Business Management Strategy /h3 ul liYou will conduct business analysis and be responsible for the figures of your assigned centers and their productivity. /li liYou will oversee and follow up on CRM strategies and logistics topics. /li liYou will control and monitor Store Managers' KPIs. /li liYou will manage relationships with retailers (center and regional level). /li liYou will coordinate and follow up on CXE (Customer Experience) and NPS action plans. /li liYou will be responsible for ensuring Retail Excellence across all your counters and teams. /li liYou will manage retail tools and plan commercial activities effectively. /li /ul h3Customer Experience Focus /h3 ul liYou will ensure operational excellence and provide exceptional service. /li liYou will leverage your knowledge of the beauty, luxury, and consumer sectors to enhance customer experience. /li liYou will make data-driven decisions to improve both business outcomes and customer satisfaction. /li /ul h3Key Performance Indicators (KPIs) You'll Influence /h3 ul liBATurnover /li liOneRetailAdoption /li liPULSEResults /li liBeautyAdvisorPerformanceKPIs /li liSales (Ventas) /li liCRM /LogisticsPerformance /li liQualitativeKPIs: NPS/CXE /li liServiceUsageRatio /li liCustomerLifecycleManagement /li /ul h3Key Stakeholders Counterparts /h3 pYou will regularly interact with various internal and external partners, including: /p ul liHead of RAMs /li liECI Retail Director /li liRetail Education /li liHR /li liEmpowermentteams /liliActivationteams /li liLogistics /li liRetailDesign /li /ul h3About You /h3 pYou are an inspiring leader with a strong business acumen and a passion for people and retail excellence. /p h3Essential Skills Experience /h3 ul liEnablement Profile:You empower your team and foster their growth. /li liProblem-Solving:You effectively identify and resolve challenges. /li liEmpathy:You connect with your team and customers on an emotional level. /li liRetail Tool Management:Proficiency in using and leveraging retail management tools. /li liCommercial Activity Planning:Strong ability to plan and execute commercial strategies. /li liData-Driven Decision Making:You base your decisions on sound data analysis. /li liSector Knowledge:Deep sensitivity and knowledge of the beauty, luxury, and consumer sectors. /li liEffective Communication Prioritization:You communicate clearly and can prioritize tasks efficiently. /li /ul h3Transversal Skills (Highly Valued) /h3 ul liEnergy Stress Management:You maintain composure and effectiveness under pressure. /li liIntercultural Agility:You adapt well to diverse cultural contexts. /li liCoaching Conversations:You are skilled in coaching your team. /li liCommitment:You foster a strong sense of commitment within your team. /li liConsumer Lifecycle Planning:You understand and can plan for the various stages of the consumer journey. /li /ul h3Desired Skills Development Priorities /h3 ul liDifficult Conversations:Ability to handle challenging discussions effectively. /li liRetail Management Coaching:Expertise in coaching on retail management and objection handling. /li liEmpathy Module (SRA Retail):Further development in understanding and applying empathy in a retail context. /li liMyLearning Exploration:Proactive in continuous learning. /li liAction Plan Creation Commercial Lever Maximization:Focus on developing robust action plans and optimizing commercial strategies. /li liRetail Excellence Workshop:Participation in workshops to further enhance retail excellence. /li /ul /p #J-18808-Ljbffr