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50786596276299366432460Job Views:
1Posted:
23.07.2025Expiry Date:
06.09.2025col-wideJob Description:
What you´ll do
Provides global quality leadership guaranteeing continuous improvement and quality excellence to customers and consumers experiences.Leads the development of the overall quality strategy for customers and consumers, defining KPIs and the setting of performance improvement targetsCreate and develop a high-performance team, able to define and lead the implementation of quality improvement initiativesEnsure continuous alignment between customers, the Henkel business, and the Henkel operations and supply chain teams.Continuously report status of customer and consumer quality related activities and topics to upper managementEnsure identification and escalation of high impact issues that put Henkel’s commitment or business status to its customers at riskProvide strong oversight to the activities related to critical, high impact customer and/or consumer dissatisfaction concerns or issuesSupport the Regional and Country quality teams in the deployment of their responsibilities and key improvement initiatives related to customer quality function, providing support, coaching, and direction as needed to achieve success and maintain consistency to Quality standards and customer requirementsDeploy the customer and consumer quality strategy and programs in the European marketsProvides quality systems and GMP training for R&D and NPI teams as neededLead global transferring of quality best practices/lessons learned related to customers and consumers.Drive initiatives to improve Quality Culture, with customers and consumers at heart.Job board
What makes you a good fit
Bachelor’s degree (B.S.) or equivalent;
or 4-10 years related experience and / or training;
or equivalent combination of education and experience.Strong analytical / problem solving abilityStrong communication skills – demonstrated ability to communicate and present to all levels of an organizationComputer and Software Skills – Microsoft Windows, Word, Excel, Power Point, Visio. Digital native is a plusPlanning and OrganizingConvincing and InfluencingPartnership SkillsCustomer OrientationOpen-mindedness, FlexibilitySome perks of joining Henkel
Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per yearDiverse national and international growth opportunitiesGlobally wellbeing standards with health and preventive care programsGender-neutral parental leave for a minimum of 8 weeksEmployee Share Plan with voluntary investment and Henkel matching sharesMeal Allowance for each worked dayHealth insurance paid the employee with a tax exemptionWell-being programmeDiscounts on company productsAt Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
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