IT Recruiter | Talent Acquisition | Looking for top talent
Join the ITSM Platform team supporting one of Europe's leading consumer electronics retailers, where you will play a key role in the configuration, development, and support of their IT Service Management (ITSM) tool. Operating in a dynamic technical environment, you will collaborate closely with internal stakeholders and third-party vendors to ensure the ITSM platform evolves in line with business needs and delivers high-quality service management across the organization.
The person is going to be working with Ivanti Neurons ITSM platform.
Main responsibilities:
Manage the configuration, maintenance, and basic development of the Ivanti Neurons ITSM platform under guidance
Lead the integration of the ITSM tool by performing basic testing and documentation of system interfaces
Apply ITSM processes and contribute to following ITIL best practices
Act as a support liaison, helping to coordinate with the client and third-party vendors on reported issues and minor improvements
Advanced knowledge of databases, including MS SQL, MySQL, and Oracle.
Ensure routine development tasks adhere to agile principles and internal standards
Provide first and second-line technical support for ITSM-related applications and user interfaces
Core skills/experience:
4+ working with ITSM platforms such as Ivanti Neurons, ServiceNow, Cherwell, or BMC Remedy.
Solid understanding of ITSM processes and ITIL best practices.
Hands-on experience with system integration, configuration, and support.
Strong skills in MS Office tools (Excel, Word, etc.).
Advanced knowledge of databases, including MS SQL, MySQL, and Oracle.
Familiarity with HTML, XML, and working with web services/APIs.
Comfortable working under pressure and meeting deadlines
What's on offer?
Permanent contract
Hybrid work model (4 days per month in the office)
23 days holidays
Birthday off
10% discount on all the company's products
Languages Courses
Specific training
Medical insurance
Multicultural work environment
Our recruitment process?
Step 1: Interview with a member of our team
Step 2: Interview with the hiring manager
Step 3: Interview with the team ́s Director
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Computer and Network Security
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