Overview
Job Description
IQVIA is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.
The Linguistic Validation (LV) Senior Project Manager is responsible for the development and harmonization of the Linguistic Validation and screenshot reviews of Clinical Outcome Assessments (COA) process within the IQVIA Translations team, including but not limited to Patient Reported Outcomes, Patient Diaries, Clinician Reported Outcomes, Observer Reported Outcomes and Performance Measures. The role builds and maintains strong relationships with internal and external stakeholders and clients and leads a portfolio of large complex projects spanning multiple activities and methodologies in Linguistic Validation.
The LV Senior Project Manager ensures LV and COA projects (and any other Translations and Localization projects assigned under responsibility) are delivered on time and budget, and recommends synergies, enhancements and improvements as needed. The role supports the highest standard of quality and tracks and reports metrics to IQVIA Translations Services (ITS) leadership. Excellent communication skills enable collaboration with the IQVIA revenue recognition team to define LV and COA commercial strategy. The LV Senior Project Manager reports to the Head of Project Management, whose requirements from the client and service portfolio define job focus.
RESPONSIBILITIES
* Leads and implements policies, procedures and actions for improving efficiency and providing direction for meeting the team’s Linguistic Validation and COA objectives.
* Coordinates with colleagues in other departments to develop an efficient workflow.
* Assesses client expectations or specifications and advises on best practices to ensure content effectiveness and client satisfaction.
* Coordinates and communicates with interviewers and recruiters for debriefing interviews, analyzes results, and makes recommendations for improvements.
* Acts as main point of contact for internal/external clients and manages escalations or issues.
* Establishes and maintains excellent relationships with freelance linguists across multiple locations.
* Collaborates with Vendor Managers to develop an extensive network of LV and COA linguists and subject matter experts.
* Works with Team Leads and their teams to ensure high quality deliverables for all projects.
* Coordinates with quality personnel to ensure accuracy is maintained and instructions are followed to a high standard.
* Monitors and controls project status and progress.
* Manages budget and finances of projects and ensures work is completed within budget.
* Prepares and maintains project and process documentation.
* Complies with relevant IQVIA procedures.
* Works with Team Leads to help train and develop junior staff.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
* Minimum of 7 years of experience specializing in Linguistic Validation as a Project Manager in the Language Services industry.
* Excellent written and verbal communication skills.
* Fluency in English is essential; an additional language is a strong asset.
* Degree in Linguistics, Translation or Localization related subject preferred but not essential.
* Good attention to multilingual content effectiveness details such as accuracy while maintaining high quality standards.
* Ability to meet strict deadlines and manage competing priorities and changing demands.
* Excellent problem-solving and analytical skills.
* Ability to follow instructions, work independently and on own initiative.
* Demonstrated good IT skills.
* Experience with XTRF and/or memoQ as well as any TMS is highly advantageous.
* Ability to establish and maintain effective working relationships with co-workers, managers and clients with cultural and emotional intelligence.
* MINIMUM REQUIRED EDUCATION AND EXPERIENCE: Bachelor’s degree, ideally in a linguistic, business or scientific field OR at least 7 years of experience in the translations and localization industry.
* At least 5 years of demonstrable experience leading Linguistic Validation and COA projects.
PHYSICAL REQUIREMENTS
* Extensive use of keyboard requiring repetitive motion of fingers.
* Extensive use of telephone and face-to-face communication requiring accurate perception of speech.
* Regular sitting for extended periods of time.
* Available to travel to occasional business meetings across the world as per client and operational demands.
The above information on this description is intended to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
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