About
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Established in 1996 in Amsterdam, has grown from a small Dutch start-up to one of the largest ecommerce companies in the world. is the largest business within Booking Holdings (NASDAQ: BKNG) and accounts for the vast majority of Booking Holdings’ total revenue. Booking Holdings is a leading Fortune 500 e-commerce conglomerate with a market cap of roughly $75 billion (2022). currently employs approximately 10,000 employees in 120+ offices in 70 countries worldwide.
With a mission to make it easier for everyone to experience the world, invests in digital technology that helps take the friction out of travel. connects travelers with the world’s largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts and even tree houses. In addition to accommodations, customers can book flights to over 4,500 destinations, book curated attractions and experiences in over 2,300 cities and reserve rental cars in over 140 countries. Via the customer experience team, customers can reach 24/7 for assistance and support in over 44 languages, any time of the day or night.
At, we are all involved in making hundreds of decisions every day. The decisions we make are a reflection of our Values – they reflect what is important to us, both as individuals and as an organisation.
When Values are made explicit, they provide clarity on what good looks like. And when they are shared, they build unity in a group. They build culture.
Think customer first. We obsess about adding value for our customers – guests, partners, colleagues – to make it easier for everyone to experience the world.
Own it. We deliver on our promises, make informed decisions and prioritize to get the important things done today.
Learn forever. We are resilient, take time to reflect, and seek to learn – from colleagues, from the outside world and from our failures.
Succeed together. We celebrate team success, through making connections, building trust and valuing the diverse perspectives of others.
Do the right thing. We get the right results the right way. For each other, our communities and the world around us.
About the Role
The Head of Tech Delivery and Assurance is the execution backbone of People Tech. This transversal leadership role is responsible for ensuring that every approved initiative in the People Tech portfolio is delivered on time, within scope, and with full visibility across all five departments and almost 60 internal team members. It manages the portfolio but does not manage a single department. It owns delivery discipline, governance standards, financial controls, and the reporting framework that keeps the Director and leadership informed at all times. It operates without functional ownership of any single domain – making cross-team influence, process rigor, and delivery credibility the primary tools of this role.
Key Responsibilities
Portfolio Delivery & Execution
Own the end-to-end delivery of the People Tech approved portfolio across all departments.
Assign initiatives to the right teams with clear timelines, owners, and success criteria.
Run weekly delivery cadence: status tracking, risk identification, blocker escalation.
Consolidate portfolio status and present monthly to the Director with clear RAG reporting.
Ensure the 40/40/20 capacity model (Tech-driven / Business-driven / Strategy-driven) is respected across active initiatives.
Governance, Controls & Compliance
Own the governance framework for all People Tech projects – templates, stage gates, escalation paths.
Manage purchase orders, contracts, and vendor governance in coordination with Finance and Procurement.
Ensure all significant investments are supported by solid business cases per agreed standards.
Maintain risk and audit readiness across the function at all times.
Financial Management
Own the People Tech portfolio budget tracking – actuals vs. plan, forecast accuracy, and variance reporting.
Work closely with Finance to ensure budget best practices are met.
Manage vendor and managed services spend within agreed thresholds.
People Leadership
Lead and develop the Tech Office team including TPMs, the Service Assurance Manager, and the testing service.
Build capability in project and programme management across the broader People Tech team.
Foster a culture of delivery accountability, transparency, and continuous improvement.
Stakeholder & Cross-functional Engagement
Act as the primary interface between People Tech delivery and internal stakeholders (Finance, Procurement, Risk & Compliance, Legal).
Collaborate closely with Tech Advisory to ensure smooth hand-off from approved brief to execution. xpzdshu
Communicate proactively with department Heads on portfolio priorities, capacity constraints, and delivery risks.
What You Will Own
Portfolio status
Weekly delivery tracking across all active initiatives
Governance framework
Templates, stage gates, escalation paths, audit readiness
Financial controls
Budget tracking, PO, contracts
Vendor management
Oversight of managed services and external partners
Reporting
Monthly portfolio report to Director; quarterly to HR leadership
Capacity model
Ensuring 40/40/20 distribution is maintained
What This Role Does NOT Own
Technical solution design to Technical Solutions / Digital Solutions
Business demand intake to Tech Advisory
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