Experteer Overview As a Customer Engagement Manager, you partner with Franchise and Brand teams to enable data-driven decisions through advanced analytics and multichannel insights. You optimize field force effectiveness and support incentive plan calculation, translating complex data into actionable recommendations. You drive campaigns, dashboards, and performance metrics to enhance customer engagement and sales impact. This role sits at the crossroads of analytics, commercialization, and strategic growth within a global biotech environment.Compensaciones / Beneficios
- Support field force optimization using data insights (territory alignment, targeting & segmentation, call planning, performance tracking)
- Deliver analytics and dashboards to inform business decisions and campaign performance
- Translate complex data into actionable business recommendations
- Contribute to incentive scheme analysis and sales performance calculations
- Identify opportunities to improve field force productivity and customer engagement
- Act as a strategic partner to commercial teams, supporting data-driven decision making
- Collaborate across teams to ensure alignment between analytics outputs and commercial strategyResponsabilidades
- Degree in Engineering, Business, Data Analytics, or similar
- 3-5 years of experience in SFE / Consulting / Reporting / CRM Analytics
- Experience with data visualization tools (e.G., Tableau)
- Strong analytical mindset and ability to translate data into business insights
- Collaborative and strong communication skills
- Fluency in Spanish and EnglishRequisitos principales
- health benefits
- finance and wealth benefits
- work/life balance
- career growth opportunities
- global mobility
- remote/hybrid work possible