At MezTal, customer relationships go beyond support.
We are looking for someone who genuinely enjoys building relationships, creating impact, and helping customers succeed. This is a proactive customer success role focused on engagement, retention, customer happiness, and long-term growth within existing accounts.
This is not a reactive support position. We are looking for someone who thinks ahead, creates meaningful customer experiences, and proactively drives engagement and success.
We move fast, adapt constantly, and build while doing. The ideal person enjoys ownership, ambiguity, and human connection.
What You Will DoBuild meaningful customer relationships
Become a trusted partner throughout the customer journey
Conduct proactive outreach, pulse checks, customer reviews, and strategic follow-ups
Build long-term relationships focused on trust, engagement, and success
Advocate for customer needs internally
Drive customer success and retention
Monitor customer health, engagement trends, platform usage, and adoption metrics
Identify churn risks proactively and develop retention strategies
Support customers in maximizing value and outcomes
Improve customer engagement and long-term adoption
Support customer growth initiatives
Identify opportunities to increase engagement and account expansion within existing customers
Support renewals, customer development initiatives, upsell opportunities, and account growth efforts
Collaborate with internal teams to improve customer experience and outcomes
Contribute to customer experience improvements
Gather customer feedback and identify improvement opportunities
Support continuous improvement initiatives
Help create memorable customer experiences that drive loyalty and long-term partnerships
Required Qualifications
Advanced / Fluent English communication skills ( near-native preferred )
Must currently live in Guadalajara, Jalisco
Valid US Visa (required)
3+ years of experience in:
Customer Success
Account Management
Client Success
Customer Engagement
Relationship Management
Experience managing customer relationships and customer portfolios
Strong communication and stakeholder management skills
Comfortable working in dynamic, evolving, and fast-paced environments
Customer retention metrics
Customer engagement KPIs
Renewals
Upsell / cross-sell exposure
Account growth initiatives
Customer adoption strategies
SaaS, technology, healthcare, senior living, staffing, or customer-centric environments is a PLUS.
CRM platforms (HubSpot, Salesforce, etc.)
What We Are Looking ForSomeone who:
Builds trust naturally
Loves creating customer happiness
Thinks proactively instead of reactively
Is energized by change and ambiguity
Brings empathy, ownership, resilience, and strong communication
Enjoys building while moving fast
Christmas Bonus : 30 days, to be paid in December.
Major Medical Expense Insurance : Coverage up to $20,000,000.00 MXN.
Minor Medical Insurance : VRIM membership with special discounts on doctor's appointments and accident reimbursements.
Dental Insurance : Always smile with confidence!
Life Insurance : (Death and MXN Disability)
Vacation Days : 12 vacation days in accordance with Federal Labor Law, with prior approval from your manager. + Floating Holidays : 3 floating holidays in addition to the 7 official holidays in Mexico.
Cell Phone Reimbursement & Transportation Subsidy.
Hybrid Scheme : Enjoy the best of both worlds, remote and in-office work.
Multicultural Exposure : Work with operations within Mexico and United States.
MezTal Internal Events : Strike a healthy balance between your professional and personal goals.
Exclusive Discounts : Benefits with different companies for being part of MezTal.
Academic Agreements : Access to national universities and language schools.
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